Ever since we started using this theme, we are getting many pages getting generated in random. This has lead to massive traffic drop effective 5' Dec and we are still struggling to get the issue sorted. Soft 404 (7000+ pages), crawled but currently not indexed (Initially it was 12k pages, now post we addressing the issue, it is still at 6000+ pages.
Prior to this we used another theme, which was slow to load and we moved to the Soledad theme. Our traffic has collapsed ever since we migrated to this new theme. Can you please check in the back-end and let us know what needs to be done to get the issue sorted.
We were promised a revert in 5-7 days for a complaint raised on 1'Feb. It is now two weeks and we are yet to get a revert. Can you pl look into this on priority.
vijay
Hi team,
Our traffic has collapsed big time and we are still not able to figure the issue. We are yet to get a revert. It has been more than a week since we raised the issue.
Regards
Vijay
Hi Team,
We are waiting for the revert.
Regards
Vijay
Hi Team,
We installed the second cache to help us on long cache in the 4th week of December. However the issue is from 5th Dec' 22 onwards. So we believe that second plugin would not have created issue. However we are deleting it now.
So we think this solution of deleting second cache is not going to sort the issue. Can you please check what could be other reason so that we are able to get the issue sorted.
Again same problem. Blog count is not getting updated. We had the same complaint few weeks back and carried your instructions. However now for last few days again we are having same issues.
This is a problem with the cache plugin. The single page and another page always display the content from the cache, so the post view count still doesn't update.
You can check the live count view in the post editor screen.
More over the platform is creating links with penci, And they are getting impressions. Pl see attachment.
We have two issues:
1. We are now able to add 2 or more authors, but everything can be displayed as WRITTEN BY, but Ii am not able add COMPILED BY, SUPERVISED BY etc. using the author plug-in. Can you please guide.
2. The count view is not getting updated once we clear the cache, but the view count is not increasing every time you refresh. Ideally if a customer comes and visit and sees, it should increase by one count, if there is refresh by the same, then the count should go up by 1 more. But the same is not happening. Can you pl enable this.
The link lists on Google were created with the Penci Table of contents, you can change the link prefix by going to Appearance > Customize > Table of contents > Link Anchor Prefix.
Ever since we started using this theme, we are getting many pages getting generated in random. This has lead to massive traffic drop effective 5' Dec and we are still struggling to get the issue sorted. Soft 404 (7000+ pages), crawled but currently not indexed (Initially it was 12k pages, now post we addressing the issue, it is still at 6000+ pages.
Prior to this we used another theme, which was slow to load and we moved to the Soledad theme. Our traffic has collapsed ever since we migrated to this new theme. Can you please check in the back-end and let us know what needs to be done to get the issue sorted.
Attached files: Screen Shot 2023-01-31 at 3.58.53 PM.png
Screen Shot 2023-01-31 at 3.59.28 PM.png
Screen Shot 2023-01-31 at 3.59.57 PM.png
Screen Shot 2023-01-31 at 4.00.33 PM.png
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
Hi,
The main problem is that you've enabled multiple cache solutions and plugins on your site, so some JS and analytics code can't work properly.
Please try using one cache & optimization plugin only then check again.
Regards,
PenciDesign.
Hi Team,
We were promised a revert in 5-7 days for a complaint raised on 1'Feb. It is now two weeks and we are yet to get a revert. Can you pl look into this on priority.
vijay
Hi team,
Our traffic has collapsed big time and we are still not able to figure the issue. We are yet to get a revert. It has been more than a week since we raised the issue.
Regards
Vijay
Hi Team,
We are waiting for the revert.
Regards
Vijay
Hi Team,
We installed the second cache to help us on long cache in the 4th week of December. However the issue is from 5th Dec' 22 onwards. So we believe that second plugin would not have created issue. However we are deleting it now.
So we think this solution of deleting second cache is not going to sort the issue. Can you please check what could be other reason so that we are able to get the issue sorted.
Vijay
Hi,
I need time to check your site carefully and then reply to this ticket soon (maybe in 5-7 days).
Regards,
PenciDesign.
ok, will wait for your reply.
Regards
Vijay
Hi Team,
Also the count view of the blog is not increasing for the past few days. Please check that also.
Hi,
About the post view count, please go to Appearance > Customize > Single Posts > General: enable the "Enable ajax Post View Count" option.
Regards,
PenciDesign.
The count showing are different in one page and another page. Can you please check this.
Attached files: Screen Shot 2023-02-11 at 11.19.13 AM.png
Screen Shot 2023-02-11 at 11.19.01 AM.png
Hi,
This is a problem from cache plugin, please clear all the cache files then check again.
Regards,
PenciDesign.
Again same problem. Blog count is not getting updated. We had the same complaint few weeks back and carried your instructions. However now for last few days again we are having same issues.
Hi,
This is a problem with the cache plugin. The single page and another page always display the content from the cache, so the post view count still doesn't update.
You can check the live count view in the post editor screen.
Here is a screenshot of the post counter AJAX:
Regards,
PenciDesign.
Hi team,
Have 2 queries
Following on the query already raised:
So can you please let us know what needs to be done so that we enable the count to increase automatically with every view.
New query.
Some of our blogs we need to put two or more authors. like
1. Written by A, B & C
2. Written by X, Supervised by Y.
Can you please advise us on this too
Hi,
1. About the post view, please wait for our team to integrate the ajax post view display in the future theme update,
2. You can install & use the Co-Author plugin here: https://wordpress.org/plugins/co-authors-plus/
Regards,
PenciDesign.
Hi team,
Can you please update us if the post view count has been updated. They re still not getting updated.
https://wordpress.org/plugins/co-authors-plus/- this plug in is not working/ customisable.
More over the platform is creating links with penci, And they are getting impressions. Pl see attachment.
We have two issues:
1. We are now able to add 2 or more authors, but everything can be displayed as WRITTEN BY, but Ii am not able add COMPILED BY, SUPERVISED BY etc. using the author plug-in. Can you please guide.
2. The count view is not getting updated once we clear the cache, but the view count is not increasing every time you refresh. Ideally if a customer comes and visit and sees, it should increase by one count, if there is refresh by the same, then the count should go up by 1 more. But the same is not happening. Can you pl enable this.
Regards
Vijay
Attached files: Screen Shot 2023-03-21 at 9.37.11 AM.png
Hi,
Have you read the plugin documentation of this plugin? We've tested and it working properly: https://wordpress.org/plugins/co-authors-plus/
About the post view count, this is an issue from the cache plugin. Please try to clear all the site caches and then check again.
Regards,
PenciDesign.
We will check on same, what about the third point?
More over the platform is creating links with penci, And they are getting impressions. Pl see attachment.
Hi,
The link lists on Google were created with the Penci Table of contents, you can change the link prefix by going to Appearance > Customize > Table of contents > Link Anchor Prefix.
Regards,
PenciDesign.