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  Public Ticket #3220637
Issues with WordPress site
Closed

Comments

  • schoolofjournalism started the conversation
    January 31, 2023 at 3:53pm

    Hi there

    We recently noticed that users with the default WordPress Editor role can no longer see items in the media library if they aren't the user to have uploaded the file.  We are also noticing the user is limited to the 2MB upload even though we've set this to a custom upload limit of 500 MB. The admin role is not affected and can view all files in the media library and has the 500 MB upload limit.

    We have the theme on a number of websites and are experiencing the same issue on those sites as well with the editor role.  If we change the theme to one of the WordPress default themes the issue is resolved.

    Any help you could provide would be much appreciated.

    Thanks, 

  •  2,486
    PenciDesign replied
    January 31, 2023 at 4:45pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you fix this problem.

    Regards,
    PenciDesign.



  •   schoolofjournalism replied privately
  •  2,486
    PenciDesign replied
    January 31, 2023 at 5:02pm

    Hi,

    I can't logged in because of the wrong account,

    Please check again.

    Regards,
    PenciDesign.


  •   schoolofjournalism replied privately
  •  2,486
    PenciDesign replied
    January 31, 2023 at 5:24pm

    Hi,

    I've updated your site.

    Please check.

    Regards,
    PenciDesign.


  •   schoolofjournalism replied privately
  •  2,486
    PenciDesign replied
    January 31, 2023 at 5:33pm

    Hi,

    I've re-updated your site.

    Please check again.

    Regards,
    PenciDesign.


  •   schoolofjournalism replied privately
  •  2,486
    PenciDesign replied
    February 1, 2023 at 1:06am

    Hi,

    We'll release an update with this bug fix soon.

    Regards,
    PenciDesign.


  •   schoolofjournalism replied privately
  • kostas1986 replied
    February 3, 2023 at 7:32am

    Hello,

    any guide for a fix until the update is released? I am facing the same issue with two diffrent websites using Soledad theme.

    Thanks?

  •  2,486
    PenciDesign replied
    February 3, 2023 at 7:38am

    Hi,

    We'll fix this issue in the future theme update, please wait about the next 1-2 days.

    Regards,
    PenciDesign.


  • kostas1986 replied
    February 5, 2023 at 9:35am

    Perfect. Thank you!