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  Public Ticket #3220819
Color Selection - No hex code
Closed

Comments

  • Fred started the conversation
    January 31, 2023 at 7:27pm

    When making a color selection we are unable to enter hex codes. The option for it does not show up. This is in the Penci Header Builder, and in the Appearence -> Customize -> General -> Color

    Attached files:  AATRH_Color.JPG

  •  2,486
    PenciDesign replied
    February 1, 2023 at 1:05am

    Hi,

    Have you installed any customizer plugins? The color field shows the hex option field properly like in the screenshot below:

    OniaqmY.png

    Regards,
    PenciDesign.


  • Fred replied
    February 1, 2023 at 2:07pm

    I have a bunch of plugin's installed. We migrated everything we had to WP Engine to setup the new Soledad theme. Not sure if one of them specifically changing the customizer though.

  •  2,486
    PenciDesign replied
    February 1, 2023 at 3:55pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Fred replied privately
  •  2,486
    PenciDesign replied
    February 2, 2023 at 1:51am

    Hi,

    I've checked your site, the problem comes from the WP Subscribe plugin. Please try to disable this plugin then check again.

    Regards,
    PenciDesign.


  • Fred replied
    February 2, 2023 at 1:54pm

    That was exactly the problem. Seems to be working great now!

    Thanks for your help!