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  Public Ticket #3224163
background image not showing up on live site
Closed

Comments

  • TeachThemtoTravel started the conversation
    February 4, 2023 at 6:41pm

    I am trying to add the background image to this section and it shows up how I want it in the Elementor preview (first 2 photos) but not on the live website. It just shows a gray box on the live website in 2 of the 3 places. Any suggestions? https://genesisspicesandteas.com/

  •  2,736
    PenciDesign replied
    February 5, 2023 at 1:43am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   TeachThemtoTravel replied privately
  •  2,736
    PenciDesign replied
    February 6, 2023 at 1:56am

    Hi,

    I've checked your site, the problem is that these background images come from our demo server, but your site can't get them to show on the front end.

    I've downloaded and imported it into your site media gallery. Now it is showing correctly.

    Please check.

    Regards,
    PenciDesign.


  • TeachThemtoTravel replied
    February 6, 2023 at 2:55pm

    Thank you so much for your help.  I appreciate it.