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  Public Ticket #3229535
Personalization Category, tags, search, archive doesn't work
Closed

Comments

  • fabaff started the conversation
    February 11, 2023 at 1:40pm

    Hi,

    I need to personalize teh archive but when I select the related tab under Appearance > Customize > General > Category, Tag, Search, Archive Pages, the only thing that I can see is an animated circle never stopping with no access to the personalization tab. How overcame the issue? The theme is upgraded to the last release 8.3.1 and WP is 6.1.1. Thx.

    Attached files:  infinite cicrle ... loading.mp4

  •  2,486
    PenciDesign replied
    February 11, 2023 at 3:23pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   fabaff replied privately
  •  2,486
    PenciDesign replied
    February 12, 2023 at 2:20am

    Ho,

    Please send me the login URL.

    Regards,
    PenciDesign.


  •   fabaff replied privately
  •  2,486
    PenciDesign replied
    February 12, 2023 at 10:13am

    Hi,

    I still can't be logged in to your site because of the wrong password.

    Regards,
    PenciDesign.


  •   fabaff replied privately
  •  2,486
    PenciDesign replied
    February 12, 2023 at 11:00am

    Hi,

    I've fixed this issue by disable the WP External Links plugin.

    Please check again.

    Regards,
    PenciDesign.


  •   fabaff replied privately