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  Public Ticket #3235700
my category pages are blank except for header
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  • mharrisbb1984 started the conversation

    I purchased and set up the theme and designed my main page from the elementor template 24 hour news ,(previous them uses elementor already)  and when i was finished and doing testing i noticed non of the category pages work.  I disabled all plugins and they still dont work.  by that i mean when you click on the url for a specific category it goes to the page but its blank white except for the headers.  for the time being i had to switch back to my old theme  to keep the site running.  i can only work on it in maintenance mode at night during low traffic times.  I not sure whats going on here.   please help me im very frustrated with this situation after working on it for many hours and it doesnt work. 

  •  2,610
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   mharrisbb1984 replied privately
  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Your site was using the archive template with Elementor, so you need to build/modify it by Elementor or revert to the default Soledad theme style by going to Appearance > Customize > General > Category, Tag, Search, Archive Pages > Archive Builder Templates.

    Regards,
    PenciDesign.


  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Please go to dashboard > Soledad > Ads Manager: remove all the default ads banner/code on this page.

    Regards,
    PenciDesign.


  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Please re-send me the admin account, I'll login and help you check it.

    Regards,
    PenciDesign.


  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've checked your site, the categories pages don't display correctly because you've added the wrong HTML code to the category description.

    J3fzLBa.png

    If you want to show the ads banner on the top of the category pages, please go to dashboard > Soledad > Ads Manager > Archive Pages > Google Adsense/Custom HTML Code to Display Above Posts Layout for Archive Pages: put the ads code on this option field.

    Regards,
    PenciDesign.


  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've checked your site, and the category text display normally, here is a screenshot:

    gwBNP88.png

    Please send me a screenshot of the area you want to change the font size, I'll check and then send you a quick solution.

    Regards,
    PenciDesign.


  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    The problem is that you've selected 2 sidebars for the archive page and shown the custom ads after each post.

    Please go to Appearance > Customize > General > Category, Tag, Search, Archive Pages: turn off the "Enable Left Sidebar On Archives" option.

    Scroll down to the In-Feed Ads section, and change the "Insert In-feed Ads Code After Every How Many Posts?" option to 3 or 4.

    Regards,
    PenciDesign.


  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Please go to Appearance > Customize > Homepage > Colors > Home Title Box: change the default heading color in this section.

    Regards,
    PenciDesign.


  •   mharrisbb1984 replied privately
  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    1. Please edit your page with the Elementor Page Builder, click the heading title element then change the style/color like the screenshot below:

    M4cdwfk.pngM4cdwfk.png

    2. Go to dashboard > Header Builder > Edit with the "Penci Header Builder" then add the HTML content to the mobile sidebar content like the screenshot below:

    yTGpqPN.png

    Regards,
    PenciDesign.


  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Maybe one of your installed plugins has modified the Elementor CSS output, so some CSS code can't work properly.

    Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:

    .penci-homepage-title.style-12 .inner-arrow::before, .penci-sidebar-content.style-12 .penci-border-arrow .inner-arrow::before,
    .penci-homepage-title.style-12, .penci-sidebar-content.style-12 .penci-border-arrow {
        border-bottom-color: #000;
    }

    Change #000 with the color code you want to show.

    Regards,
    PenciDesign.


  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    You can modify the CSS code like this:

    .elementor-element-ce1802b .penci-homepage-title.style-12 .inner-arrow::before, .penci-sidebar-content.style-12 .penci-border-arrow .inner-arrow::before,
    .elementor-element-ce1802b .penci-homepage-title.style-12, .penci-sidebar-content.style-12 .penci-border-arrow {
        border-bottom-color: red;
    }

    .elementor-element-ce1802b is the HTML class name of the area you want to apply.

    TDZsDcz.png

    Regards,
    PenciDesign.



  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've checked your site again, the problem is that the Elementor conflicts with one of the installed plugins, so some color options can't render properly.

    Please try to deactivate all plugins (exclude Elementor and all plugins that come with Soledad) then re-activate them one by one to check which plugin caused this issue.

    Regards,
    PenciDesign.

  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Please go to Appearance > Customize > General > General Settings: upload the logo image you want to show on the browser tab at the Favicon option field.

    Regards,
    PenciDesign.


  •   mharrisbb1984 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:

    .penci-pagination span {
        font-size: 18px;
    }

    Change 18px with the font size you want to show.

    Regards,
    PenciDesign.