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  Public Ticket #3235888
The front end is different from back end, which we built
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Comments

  • Laura_kuo started the conversation

    We used Soledad theme and penci tool for website. 

    After the website completion, it sometimes shows totally different from how we built. 
    The attached vedio is the website we built. 
    The two photos with yellow portion and pink words are abnormal,  even though the back end look normal. 

    The abnormal status comes randomly. The other pages sometimes are error too. 

    Could you please kindly help checking? Thank you. 

    Attached files:  Normal one.gif
      1676778293355.jpg
      1676780869555.jpg

  •  2,486
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Laura_kuo replied privately
  •   Laura_kuo replied privately
  •  2,486
    PenciDesign replied

    Hi,

    I've fixed this issue by going to dashboard > Elementor > Settings > Features > Select "Inactivate" at the "Improved CSS Loading" option.

    Please clear all the cache then check again.

    Regards,
    PenciDesign.


  •   Laura_kuo replied privately
  •   Laura_kuo replied privately