Okay. All of a sudden our homepage built with Elementor is not showing. Any page set in WP "Reading" defaults to /example.homepage. a blank page with the Soledad logo at the top.
The site is currently "under maintenance" using SeedProd. All plugins, except Elementor, have been deactivated. Still no homepage.
The SeedProd "Coming Soon" plugin was addedAFTER the problem started. How can the default homepage change to a page that is not in our page list (/example/homepage.html)? No matter what page we set as the "Reading" page it defaults to a blank page. Even if I create a new page, the default page continues to point to /example/homepage.html
When I click Edit with Elementor the page with all of its content is there. However, the url nrln.org in a browser is showing without content. The back pages retain the theme formatting with content.
Let us know how quickly this can be resolved. Thank you.
However, I have no idea what a flexbox is. We have been using this theme for close to 2 years, and never experienced this problem. The page you changed it to is several months old and does not contain the current content as of Monday.
ME: The whole Elementor frontpage is missing content. This has been an ongoing problem all week. The theme developer working on the case reported this morning a problem with Elementor Flex. I have not idea what that is.
Alright. A support agent will be right with you.
from Ronelyn:
I have review the ticket I have seen that your flexbox is inactive> May I ask if you do your site vi container or flexbox?
from me:I have purchased this theme 3 times for the past 2 years and have no idea with a flexbox is. All I know is the page I updated for the client on Monday all of a sudden showed blank with a Soledad logo
from me:Here is the sense of urgency. This client is headed to DC on Monday to meet with political leaders and we need the site up and running as it was on Monday. Can you make that happen?
from Ronelyn:
I now that this is urgent. Let me give you some troubleshooting steps for this
from Ronelyn:
To troubleshoot this issue, follow these instructions:
Make a backup of your site.
Clear all the cache memory, which includes your browser's cache, other plugins' cache, and server cache (if possible).
If the issue persists, deactivate all plugins apart from Elementor and Elementor pro. If this solves the problem, reactivate the plugins one by one to find the plugin that causes the issue.
If this didn't help, switch your theme (temporarily) and see if it makes any difference.
If this didn’t help, try using the steps in the articles listed below.
from me:I have done the four steps this week! Your support person was given login credentials to try to fix this problem
from Ronelyn:
Thanks for providing this information. After looking into your issue, I am transferring your ticket to our Tier 2 Technical Support colleagues to investigate and provide further assistance by email.
from me: This problem has been a issue all week. it should already be in Tier 2 or 3. So now I have to wait several more days?????
from Ronelyn:
I know that this is urgent. No worries I will set this one as a priority for you to receive the resolution as soon as possible.
from me:I'm sure that is the best you can do at this time, at your level. I am extremely disappointed and my client is mad as hell!!!!
I would like for PencilDesign and Elementor to get together and fix this problem.
I was finally able to recreate the homepage using cut and paste from two different pages, in time for my client's trip to DC! This still does address the issue of a default /example-home-page.html. I would like to know how this problem occurred and how it can be prevented in the future.
Okay. All of a sudden our homepage built with Elementor is not showing. Any page set in WP "Reading" defaults to /example.homepage. a blank page with the Soledad logo at the top.
The site is currently "under maintenance" using SeedProd. All plugins, except Elementor, have been deactivated. Still no homepage.
What could be wrong?
Please see attachments.
Attached files: whatthesiteshouldlooklike.png
whatitlookslike_wrong.png
homepagesettings_wpreadings.png
wrong_home_page.png
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
Hi,
I've checked your page, and the homepage content display properly, here is the screenshot:
So what's wrong here? Please send me more detail.
Regards,
PenciDesign.
Hi,
The problem comes from the coming soon mode plugin you've installed.
Please disable this plugin then check again.
Regards,
PenciDesign.
The SeedProd "Coming Soon" plugin was added AFTER the problem started. How can the default homepage change to a page that is not in our page list (/example/homepage.html)? No matter what page we set as the "Reading" page it defaults to a blank page. Even if I create a new page, the default page continues to point to /example/homepage.html
When I click Edit with Elementor the page with all of its content is there. However, the url nrln.org in a browser is showing without content. The back pages retain the theme formatting with content.
Let us know how quickly this can be resolved. Thank you.
Attached files: current_active_plugins.png
back_pages.png
wrong_home_page.png
Hi,
Have you seen the screenshot you sent me? How I can be logged in to the FTP account while you hide the password?
Regards,
PenciDesign.
Hi,
I'm still checking your site.
Please keep waiting.
Regards,
PenciDesign.
Ok.
Any updates on this situation? Thanks.
Hi,
The page you've set as the homepage failed to display because it was created with the Elementor Flexbox container.
I've changed to another homepage and your site showing properly.
Please check & edit it.
Regards,
PenciDesign.
Thank you.
However, I have no idea what a flexbox is. We have been using this theme for close to 2 years, and never experienced this problem. The page you changed it to is several months old and does not contain the current content as of Monday.
Every option I try, creating a Page Template of the needed content, creating a new page, nothing works because Elementor is defaulting the home page to https://nrln.org/example-home-page/?preview_id=18797&preview_nonce=c9276b7dba&preview=true When you look at this page in the browser is shows no content! But in the editor, all the content is there!
FROM ELEMENTOR:
-----------------------
ME: The whole Elementor frontpage is missing content. This has been an ongoing problem all week. The theme developer working on the case reported this morning a problem with Elementor Flex. I have not idea what that is.
Alright. A support agent will be right with you.
from Ronelyn:
I have review the ticket I have seen that your flexbox is inactive> May I ask if you do your site vi container or flexbox?
from me:I have purchased this theme 3 times for the past 2 years and have no idea with a flexbox is. All I know is the page I updated for the client on Monday all of a sudden showed blank with a Soledad logo
from me:Here is the sense of urgency. This client is headed to DC on Monday to meet with political leaders and we need the site up and running as it was on Monday. Can you make that happen?
from Ronelyn:
I now that this is urgent. Let me give you some troubleshooting steps for this
from Ronelyn:
To troubleshoot this issue, follow these instructions:
from me:I have done the four steps this week! Your support person was given login credentials to try to fix this problem
from Ronelyn:
Thanks for providing this information. After looking into your issue, I am transferring your ticket to our Tier 2 Technical Support colleagues to investigate and provide further assistance by email.
from me: This problem has been a issue all week. it should already be in Tier 2 or 3. So now I have to wait several more days?????
from Ronelyn:
I know that this is urgent. No worries I will set this one as a priority for you to receive the resolution as soon as possible.
from me:I'm sure that is the best you can do at this time, at your level. I am extremely disappointed and my client is mad as hell!!!!
I would like for PencilDesign and Elementor to get together and fix this problem.
Thank you.
I was finally able to recreate the homepage using cut and paste from two different pages, in time for my client's trip to DC! This still does address the issue of a default /example-home-page.html. I would like to know how this problem occurred and how it can be prevented in the future.
Thank you. I await your response.