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  Public Ticket #3240834
Soledad theme and Elementor incompatibility
Closed

Comments

  • ageingrebel started the conversation
    February 25, 2023 at 2:39pm

    Hi, for some time I've been unable to upgrade to latest Elementor. If I do so, my site crashes and I need to revert to old version of Elementor in order to make my website to work.
    I'm not very fluent in programming, just a WP user. Please advise. Pete

  •  2,486
    PenciDesign replied
    February 25, 2023 at 3:10pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   ageingrebel replied privately
  •   PenciDesign replied privately
  •   ageingrebel replied privately
  •  2,486
    PenciDesign replied
    February 27, 2023 at 1:57am

    Hi,

    I've checked your site, the problem is that the newest version of Elementor conflicts with one of the installed plugins, so it doesn't load properly.

    Please try to deactivate all plugins (exclude Elementor and all plugins that come with Soledad) then re-activate them one by one to check which plugin caused this issue.

    Regards,
    PenciDesign.