Comments Amer started the conversationMarch 2, 2023 at 8:07amHello,I tried updating my theme multiple times or setup auto updates but it did not work. what else can I do to fix this problem? Thanks 2,668PenciDesign repliedMarch 2, 2023 at 8:11amHi,Have you followed the document here:How to Update A Premium WordPress Theme to the Latest Version?Please also send me the screenshot of this issue.Regards,PenciDesign.Amer repliedMarch 2, 2023 at 8:20amyes, no plugins need to be updated PenciDesign replied privately Amer replied privately 2,668PenciDesign repliedMarch 2, 2023 at 8:35amHi,1. I've updated your site to the latest version of Soledad,2. The token you've entered into the Envato Market doesn't come from the account you've to purchase Soledad, so you can't update via this plugin.Regards,PenciDesign.Amer repliedMarch 2, 2023 at 8:37amso how can I fix this issue? I tried resetting my envato market password but never received the recovery email 2,668PenciDesign repliedMarch 2, 2023 at 8:41amHi,Please contact to the Envato Support by follow this link: https://help.market.envato.com/hc/en-us/requests/newRegards,PenciDesign. Sign in to reply ...
Hello,
I tried updating my theme multiple times or setup auto updates but it did not work. what else can I do to fix this problem?
Thanks
Hi,
Have you followed the document here:
How to Update A Premium WordPress Theme to the Latest Version?
Please also send me the screenshot of this issue.
Regards,
PenciDesign.
yes, no plugins need to be updated
Hi,
1. I've updated your site to the latest version of Soledad,
2. The token you've entered into the Envato Market doesn't come from the account you've to purchase Soledad, so you can't update via this plugin.
Regards,
PenciDesign.
so how can I fix this issue? I tried resetting my envato market password but never received the recovery email
Hi,
Please contact to the Envato Support by follow this link: https://help.market.envato.com/hc/en-us/requests/new
Regards,
PenciDesign.