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  Public Ticket #3303855
exchange product
Closed

Comments

  • dennis duncan started the conversation

    Hello.  I purchased PenNews as recommended by Ezoic. Apparently that theme is not optimized for Ads as well as your Soledad Theme.  I only discovered this after installing the theme and then running tests on it with Ezoic.  It has failed the tests.  But, Ezoic had the wrong link on their site to the wrong  theme.  You may want to check with them and get that sorted out.  

    I've been on with Support with Ezoic and told them they have the wrong link to the wrong theme on their site as recommended to be fast with Ads.  I'm going to buy the other theme you have, Soledad, but was hoping you could refund me for the first purchase.  Basically, just exchanging them out.
    Let me know your thoughts.

  •  2,575
    PenciDesign replied

    Hi,

    In this case, please go to this link and then create a refund request: https://themeforest.net/refund_requests/new

    My leader and Envato staff will respond via Email.

    Regards,
    PenciDesign.