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  Public Ticket #3317092
Revoke license
Closed

Comments

  • grupolobe started the conversation
    March 16, 2023 at 10:59pm

    Hi,

    I want change my domain name: blog2.grupolobe.com to blog.grupolobe.com, please desactivate my previous license to domain blog2.grupolobe.com i need activate with my new license on blog.grupolobe.com

    blog2.grupolobe.com it was a test.

    In dashboard wordpress → Soledad,  i dont find the Revoke License button, i have not "Theme License" option. (add attachment). Where is the button?

    Regards,

    Attached files:  Captura de pantalla 2023-03-16 a las 23.47.44.png

  •  2,610
    PenciDesign replied
    March 17, 2023 at 12:43am

    Hi,

    I've revoked this license, please register it on the new domain.

    In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.

    Regards,
    PenciDesign.

  • freepiio replied
    March 29, 2023 at 8:21pm

    Urgent help! Thank you very much for your attention. Some time ago I bought my license for a news website but I pre-installed it on my hosting. But I deleted the preview news website and now I am unable to activate it on the production portal. I have never asked for support on it, could you help me to change the domain name pls.

  •  2,610
    PenciDesign replied
    March 30, 2023 at 12:40am

    Hi @freepiio,

    Please send me your license code to [email protected], I'll check and help you.

    Regards,
    PenciDesign.


  • freepiio replied
    April 13, 2023 at 8:11pm

    hi, I have already sent an email but I have not received a reply yet. :(

  •  2,610
    PenciDesign replied
    April 14, 2023 at 12:49am

    Hi @freepiio,

    Please send me the name of the email you've sent.

    Regards,
    PenciDesign.


  • freepiio replied
    April 14, 2023 at 2:32am

    [email protected] is my email

  •  2,610
    PenciDesign replied
    April 14, 2023 at 2:35am

    Hi @freepiio,

    Your email goes to the spam folder. I've replied.

    Please check.

    Regards,
    PenciDesign.

  • freepiio replied
    April 14, 2023 at 2:44am

    thanks for all!