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  Public Ticket #3340290
Connection timed out Error code 522
Closed

Comments

  • ahmedmaghraoui started the conversation
    April 4, 2023 at 2:09am

    hello,

    I get this error "Connection timed out Error code 522" only when I use soledad template,

    can you pleas help me !

    thanks

  •  2,486
    PenciDesign replied
    April 4, 2023 at 2:13am

    Hi,

    Please send me the screenshot of this issue.

    Regards,
    PenciDesign.


  • ahmedmaghraoui replied
    April 4, 2023 at 2:19am

    after few traffic on the site,

    the website still pending, I replace the public ip to resolve the problem but in few minutes it get down again,

    if I change to an other theme, everything will still working

  • ahmedmaghraoui replied
    April 4, 2023 at 2:20am

    I replaced the public ip of the server now !

    just few minutes and check the website again, you will see what I'm talking about !

  •  2,486
    PenciDesign replied
    April 4, 2023 at 4:23am

    Hi,

    I've checked your site and it's working properly without any issues.

    Could you please send me a screenshot of the problem you're facing? I'll try to help you fix it.

    Regards,
    PenciDesign.


  • ahmedmaghraoui replied
    April 4, 2023 at 11:18pm

    it's down now, you can check

  •  2,486
    PenciDesign replied
    April 5, 2023 at 1:35am

    Hi,

    This issue is related to the server/hosting configuration and is not caused by the Soledad theme. You should contact hosting support to obtain an effective solution.


    Regards,
    PenciDesign.