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  Public Ticket #3343740
Many problems
Closed

Comments

  • donovan5 started the conversation

    I say that I have a lot of problems because I have never had problems to install a Theme on a local server to test it, prepare my template on my pc and then upload it to the final server.

    Issues:

    1 To install the Theme I had to do it by copying the soledad.zip file manually because when I try to do it through Wordpress, the error in the image Screen1 appears.

    2 When I try to install the plugins it doesn't let me either. View Image Screen2

    3 In the file downloaded from Envato, the most important Elementor plugin does not appear. Apparently not down.

    4 This is the most important thing to me. I want to know why it tells me that I can only use the template on a single website. Whenever I buy a template I can use it on several websites. That is too many restrictions.

    5 Two days ago I wrote to you to please tell me how to solve one of these problems and I have not received any response. I think that if the support is like this with you, then I will have a lot of problems. I hope I don't regret buying this template that seems to be very good.

    Attached files:  Screen1.png
      Screen2.png

  •   PenciDesign replied privately
  •   donovan5 replied privately
  •   PenciDesign replied privately
  •   donovan5 replied privately
  •  2,541
    PenciDesign replied

    Hi,

    1. You don't need to enter the license code on the local site,

    2. At Soledad theme, you can register on the new site by going to dashboard > Soledad > Theme License > click the Revoke License button, then use this code on the new site.

    Regards,
    PenciDesign.


  •   donovan5 replied privately
  •  2,541
    PenciDesign replied

    Hi,

    Please send me the post URL that is related to this issue.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hello,


    I told him to install the Theme on my PC, on a localhost.

    Can you tell me where I can make the changes to correct the problem please.

  •  2,541
    PenciDesign replied

    Hi,

    1. I can't check your site issue by viewing the screenshot, I need to check it on the live site,

    2. Please try to disable all plugins (exclude the plugin that come with Soledad), then re-enable one by one to check which plugin cause site issue.

    Regards,
    PenciDesign.

  • donovan5 replied

    Hi

    I am trying to select the "Header Style 3" option as the Main page (Home). When I select it, it goes to the following path: https://soledad.pencidesign.net/soledad-car-blog/?header=header-3
    What should I do so that my main page (Home) appears as the "Header Style 3" looks?

    Help me please


  •  2,541
    PenciDesign replied

    Hi,

    The problem is that you've not modified the imported demo data, so all the menu links still contain the demo link.

    Please go to Appearance → Menus: select the current header menu then modify the menu links on this screen.

    You can read more information about the menu here: https://soledad.pencidesign.net/soledad-document/#menu

    Regards,
    PenciDesign.



  • donovan5 replied

    Hello

    My problem is that I don't know how to do it. I will explain what I want to see if you can help me please.
    I want my page cover to look like the image I'm sending you.

    That page appears in the "Features/Headers/Headers Style 3" menu of the demo page.

    Note: I have installed the Soledad theme on my computer. (localhost).
    When I installed it I got the following message:

    The system can't detect your purchase. Please activate Soledad to use full features of the theme. We're sorry about this but we built the activation system to prevent piracy of our themes in the internet, we can do better serve our paying customers.

    You can click here to activate the theme - If you have issues with this please contact us via our support forum or our contact form. This notice will be removed after you activated the theme.

    You can check the documentation for this theme here to know how to config this theme also.




    Attached files:  Screenshot-1.png

  •  2,541
    PenciDesign replied

    Hi,

    1. You can ignore the license message on the localhost site,

    2. Go to Appearance → Customize → Logo & Header → Header Layout: select "Header 3".

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi

    I did exactly what you said and it doesn't work for me. Look at the image I'm sending you. In fact, when you install the theme, the cover appears in black as you see there.

  • donovan5 replied

    Hi

    I did exactly what you said and it doesn't work for me. Look at the image I'm sending you. In fact, when you install the theme, the cover appears in black as you see there.

    Attached files:  Screenshot-1.jpg

  •  2,541
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → Vertical Navigation & Hamburger Menu → General: turn off the "Enable Menu Hamburger" option.

    Regards,
    PenciDesign.

  • donovan5 replied

    Hi

    Thant option is disabled as you can see in the image i'm sending you.

    Attached files:  Screenshot 2023-05-10 080845.png

  •  2,541
    PenciDesign replied

    Hi,

    Sorry for mistyping, I mean you should turn off the "Enable Vertical Navigation" option.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hello

    Now if I can, thanks to you. Thank you so much.
    Another detail that I need is how can I place a banner on my web site?
    Both at the top and on the other pages.


  •  2,541
    PenciDesign replied

    Hi,

    You can add the banner by go to dashboard → Soledad → Ads Manager: insert the ads code in this page.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hello

    Is there any way to add Banner without having to put the code?

    I ask the question because I'm a beginner and I don't know how to code.
    How would the code be to place a banner?


  •   PenciDesign replied privately
  • donovan5 replied

    Hello,

    Install the Soledad theme on a localhost on my pc.

    I am using the demo "General Blog"

    What should I do to make my Theme look like the "Grid Layout" option that appears in the Home option, but with the "Home with slider 36" Slider.

    In addition to not combining both styles, in the demo that I installed the "Home with slider 36" does not appear, it only goes up to "Home with slider 30"

    Help me please.

  •  2,541
    PenciDesign replied

    Hi,

    This demo was built with the Elementor Page Builder, you can create a new page and edit it with the Elementor then using the following elements:

    - Penci Featured Slider,

    - Penci Latest Posts,

    - Penci Sidebar

    You can watch the video document here: 


    Regards,
    PenciDesign.


  • donovan5 replied

    Hello

    It seems that I do not understand what I want. I will try to explain again and send you two images where you can see what I want.

    I am using the demo "General Blog".

    I want my web site to look like the first image appears, that is, to be able to use the Home/Grid Layout option (image 1 y 2)

    but I want my Slide to look like the "Home with Slicer 36" option appears. (This option does not appear in my demo).
    I don't want to make it new, what I want is to modify the demo. (image 3) 

    I hope you can tell me how to make those changes. Thank you.

    Attached files:  Image 2.png
      Image 1.png
      Image 3.png

  •  2,541
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → Featured Slider → General → Featured Slider Style: select "Style 36".

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi

    Thank you very much

    With that I solved the Slider thing.

    I want my web site to look like the first image appears, that is, to be able to use the Home/Grid Layout option (image 1)

    The option that interests me appears in the Menu Home/Home #2/GRID LAYOUT

    How can I select that option?

    Attached files:  Image 1.jpg

  •  2,541
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → Homepage → General → Homepage Layout: select the "Grid Posts" option.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hello

    I need the images that I place in the Team member section to be square.
    I don't care if they are circular.
    I attach an image so you can see what I want. 

    Thank you very much for your help.



    Attached files:  Image-1.jpg

  •  2,541
    PenciDesign replied

    Hi,

    Please edit this element with the Elementor, enter the "0" to the Image Border Radius like the screenshot below:

    O1i7Gwg.png

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi

    How can I place a button on this slice.(image-3)

    Attached files:  Image-3.jpg

  •  2,541
    PenciDesign replied

    Hi,

    This is a custom slider feature of Soledad.

    Please follow these steps:

    1/ Please go to Appearance → Install Plugins: install the Penci Slider plugin,

    2/ Go to admin page > Penci Slider > Add New a Slide ( or more slides ),

    3/ Go to Appearance > Customize > Featured Slider > General > on "Featured Slider Style" > select "Penci Slider 1" or "Penci Slider 2"

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi,

    I did exactly what they told me.
    Now I can't find how to edit the 3 slides, it only allows me to edit one.
    Where can I change the 3 images and the parameters of each image?


  •  2,541
    PenciDesign replied

    Hi,

    Have you uploaded your site on the internet or still in the local? 

    Please send me the screenshot.

    Regards,
    PenciDesign.

  • donovan5 replied

    Continue on localhost.

    As you can see, it only allows me to edit one of the three images that the Slide has.

    Attached files:  Imagen-1.jpg

  •  2,541
    PenciDesign replied

    Hi,

    If you want to add 2,3,4 .. sliders, just click the Penci Slider → Add New.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi,

    The Slider has 3 images.

    At the time of creating it, it only allows me to place one image, the others I place automatically, now I want to replace those images but I don't know where to replace them.

    What I want is to know how to change the 3 images of the Slider that I just created. Because it only allows me to access one. I can't find where to change the other 2 images.


  •  2,541
    PenciDesign replied

    Hi,

    Please send me the screenshot of the front end of the current slider.

    Regards,
    PenciDesign.

  • donovan5 replied

    Hello

    Note that I cannot modify all three images. It only allows me to modify one image, the one that I placed when creating the Slider because it did not allow me to place more than one either. Help me please.

    Attached files:  Imagen-1.png
      Imagen-2.png
      Imagen-3.png

  •  2,541
    PenciDesign replied

    Hi,

    About the Penci Custom Slider, one slide can upload one image only.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hello

    I need to place 3 images on my Cover.
    How can I achieve it?
    My slider has 3 images
    How can I change the 3 images?


  •  2,541
    PenciDesign replied

    Hi,

    If you want to add more than one image on the slider, please consider installing & use the Revolution Slider plugin (included) on the downloaded package on ThemeForest.

    Regards,
    PenciDesign.

  • donovan5 replied

    Hi

    My website looks like in the image1
    I need the post to appear after the Slider but I don't know how to add them.
    Can you tell me how I add the post please.

  • donovan5 replied

    Hi

    My website looks like in the image1


    I need the posts to appear below the Slider but I don't know how to add them.
    Can you tell me how I add the post please.

    Attached files:  Imgen1.png

  •  2,541
    PenciDesign replied

    Hi,

    Please edit your page/post with the Elementor Page Builder, then insert the Penci Latest Posts element into the area you want to show the list of posts.

    Regards,
    PenciDesign.

  • donovan5 replied

    Hi

    I have decided to uninstall everything and reinstall the demo from scratch.
    Now please I need your help to make my website look the way I want it to.
    I just installed the Revolution Slider plugin, because I need a Slider with 3 images.


    How can I edit the cover that comes by default in the general demo to place a slider with 3 images, without touching the rest, that is, I just want to eliminate the slider that comes with the post (image-0) and place one where I can place 3 images.


    Attached files:  Image-0.png

  •  2,541
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → Featured Slider → General → Featured Slider Style: select "Style-2" or "Style-6" if you want to show 3 items on the slider screen.

    We recommend you should upload your site into the live hosting. I can check and help you resolve your case faster.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi,

    The detail is that the "Style-2" or "Style-6" are for Post Slider. I need them that are not for Post.

    For this reason I have considered installing the Revolution Slider plugin. But first I want to know if I can do it with what I have now.

    I have not uploaded the website to live hosting because I am thoroughly testing the Theme to see if I can use it on other websites. 

    If I can do it I will buy several licenses instead of just one.

  •  2,541
    PenciDesign replied

    Hi,

    In shortcode, do you want to create 3 slides with custom images & content on one screen?

    You can insert and use the Penci Advanced Carousel like the screenshot below:

    165qI05.png

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi

    How can I remove the part that says "COMPARTIR", I attach an image

  • donovan5 replied

    Hi

    How can I remove the part that says "COMPARTIR", I attach an image

    Attached files:  Imgen-3.jpg

  •  2,541
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → Single Posts → General: turn on the "Hide Like Count & Social Share" option.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi

    I would like you to help me to change the size of the icons that appear in the footer.

    The same is happening in the "Contact" section

    Attached files:  Screen Shot 2023-06-08 at 12.40.32 PM.png

  •  2,541
    PenciDesign replied

    Hi,

    Which element you've used for this icon?

    Regards,
    PenciDesign.

  • donovan5 replied

    Hi

    I have used it the same as the default footer. I hadn't touched it.

    This has happened when I migrated the website from the local server to paid hosting.

  •  2,541
    PenciDesign replied

    Hi,

    Please send me your site URL.

    Regards,
    PenciDesign.

  • donovan5 replied

    https://www.drfranklindejesus.com.do/

    I can modify the color of the text but the size of the icons cannot.

  •  2,541
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   donovan5 replied privately
  • donovan5 replied

    Hello

    Excuse me that this Theme is not Soledad's.
    It is that I am working with two templates at the same time.


  •  2,541
    PenciDesign replied

    Hi,

    I can't get help you fix the issue of another theme.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hello

    Which of all the templates is best suited for a page of renewable energy and sale of refrigeration equipment

  •  2,541
    PenciDesign replied

    Hi,

    You can check this demo: https://demosoledad.pencidesign.net/soledad-clean-energy-multipurpose/

    Regards,
    PenciDesign.


  • donovan5 replied

    Hello

    I need to make a section on my website that consists of the following:


    It must be a form that goes step by step, with one question at a time, and the user gives input with each answer until reaching 20 questions. The answers are saved in the database and at the end they are sent to an email.


    What plugin do you recommend I use that is compatible with your Soledad theme and does not give me problems?


  •  2,541
    PenciDesign replied

    Hi,

    Following your question, you can install the Quiz Maker plugin at this link: https://wordpress.org/plugins/quiz-maker/

    Regards,
    PenciDesign.


  • donovan5 replied

    Hello

    I want to add the "Headphone" product category in the Main Menu, but it does not appear in the menu list. How can I add it?

    Attached files:  Screen Shot 2023-06-30 at 11.46.49 PM.png

  •  2,541
    PenciDesign replied

    Hi,

    Please go to Appearance → Menus: select the "Screen Options": check the "Product categories" option then add the category item to your menu:

    wlo0wg1.png

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi,

    How can I make the cart and the other elements that are in the image not appear?

    Attached files:  Screen Shot 2023-07-02 at 1.55.48 PM.png

  •  2,541
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → WooCommerce:

    → General: turn on the "Hide Header Shopping Cart Icon" option,

    → Product Compare: turn on the "Hide Header Compare Icon" option,

    → Product Wishlist: turn on the "Hide Header Wishlist Icon" option.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi,

    I have a problem with the "Contact" section. Check how that section appears and I have not made any changes.
    How can I solve it?


    Attached files:  Screenshot 2023-07-05 150037.png

  •  2,541
    PenciDesign replied

    Hi,

    Please send me the page URL that you've insert these elements.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi,

    I solved it, thank you very much

  • donovan5 replied

    Hi,

    I am creating a page with Elementor and I have placed an image, but I need to place text on top of the image.
    How can I do it, or what option should I select in "Elementor" that allows me to place text on top of the image?


    Attached files:  Imgen1.png

  •  2,541
    PenciDesign replied

    Hi,

    Please read the document detail at this link: https://elementor.com/help/text-over-image/

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi

    How can I add widgets on the right side of this page, next to the images that appear?

    Attached files:  Imagen1.jpg

  •  2,541
    PenciDesign replied

    Hi,

    Please send me the page URL.

    Regards,
    PenciDesign.


  • donovan5 replied

    Hi,

    I still have the page in local host.

  •  2,541
    PenciDesign replied

    Hi,

    Please edit your page with the Elementor Page Builder, drag and drop the Penci Sidebar element into the area you want to show like this screenshot: https://imgur.com/a/aaGJYhP

    Regards,
    PenciDesign.



  • donovan5 replied

    Hi

    I would like to know how I can enlarge the size of the icons of social networks?

    Attached files:  Screen Shot 2023-07-23 at 7.46.07 PM.png

  •  2,541
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → TopBar → Font Size → Font Size for Social Icons on Topbar: change the social font size on this option.

    Regards,
    PenciDesign.