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  Public Ticket #3345338
Theme update not possible
Closed

Comments

  • Diletta started the conversation
    April 10, 2023 at 7:58pm

    Good morning

    I purchased the Soledad theme and now I've received a communication to upgrade.
    I have tried several times to execute what is in this guide
    https://pencidesign.ticksy.com//article/15633
    but when I enter the personal API token and save the changes, I don't see any list of purchased themes, so I can't update.
    What could be the problem?
    Thanks

  •  2,610
    PenciDesign replied
    April 11, 2023 at 1:30am

    Hi,

    Please make sure you have entered the API code that you received from the account where you purchased the Soledad theme, and then check again.

    Regards,
    PenciDesign.


  • Diletta replied
    April 11, 2023 at 8:27pm

    I have no other Envato token API keys. Where can I check if it is correct?

  •   PenciDesign replied privately