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  Public Ticket #3358850
feed instagram
Closed

Comments

  • Virginie started the conversation
    April 28, 2023 at 1:50pm

    Hi

    The soledad instagram feed as an "old widget" doesn't appear on the page. This message is shown instead : 

    "this message appears for Admin Users only : no any image found. Please check it again or try another instagram account"

    FYI the website is not online yet. 

    By the way, it has worked before, about 3/4 days.

    Thanks

    Regards

  •  2,610
    PenciDesign replied
    April 28, 2023 at 3:02pm

    Hi,

    In this case, please go to dashboard > Soledad > Connect Instagram: try to reconnect to your Instagram account on this page.

    Navigate to Appearance > Widgets: delete all the current Instagram widgets and then re-add them again.

    PenciDesign,
    Best Regards.


  • Virginie replied
    May 31, 2023 at 8:17am

    Hello!

    It happened again. And I did the procedure you told me twice, but it doesn't work at all now.

    Thanks

  •  2,610
    PenciDesign replied
    May 31, 2023 at 8:51am

    Hi,

    Please Re-update the theme by doing follow the steps below to fix the Insgram issue:

    1. Edit the code like in the image below:

    jyHKkzW.png

    2. In Appearance > Themes > click the update now button to re-update the theme.

    Regards,
    PenciDesign.

  • Virginie replied
    May 31, 2023 at 1:53pm

     Thanks!

  • inklusion replied
    June 1, 2023 at 12:01am

    I am having the same problem, and that didn't solve it.

    I am using the child theme, by the way.

  • inklusion replied
    June 1, 2023 at 12:10am

    Fixed. The theme was failing to update.