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  Public Ticket #3372187
Instagram token site not available
Closed

Comments

  •  1
    Jan started the conversation
    May 17, 2023 at 9:32am

    Hello, do you know how can I fix the issue with Instagram connection?

    When I try to open the page I get an error that I do not have access to the site. And I am the main admin of it. 

    Thank you for your help.

    Jan

    Attached files:  Screenshot 2023-05-17 at 11.30.47.png
      Screenshot 2023-05-17 at 11.32.23.png

  •  2,280
    PenciDesign replied
    May 17, 2023 at 11:18am

    Hi,

    Please follow these steps:

    1. Please deactivated all the Instagram plugins you've installed,

    2. Go to dashboard → Soledad → Connect Instagram: connect with your Instagram account on this page,

    3. Navigate to Appearance → Widgets: delete all the current Instagram widgets then re-add them again.

    Regards,
    PenciDesign.


  •  1
    Jan replied
    May 17, 2023 at 5:35pm

    Done,

    You can close the ticket now.

    Thank you for your help.

    Jan