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  Public Ticket #3377505
Mobile Feature Image on Whatsapp
Closed

Comments

  • kflai63 started the conversation
    May 24, 2023 at 9:27am

    Hi,

    I noticed that when sharing certain pages on WhatsApp using mobile, eg https://fukan.my/ttab/ -- the feature image is not shown, but instead default feature image is shown. The feature image shows correctly when using the desktop version of Whatsapp. 

    Is there anything I can do in the setting to make sure that the feature image displays correctly?

    Thanks.

    kf

  •  2,610
    PenciDesign replied
    May 24, 2023 at 3:00pm

    Hi,

    This is a problem with the W3 Total Cache plugin.

    Please disable the lazyload, create a new cache group for the mobile (In Performance>Cache Groups>Manage User Agent Groups), clear all the caches, and check again.

    Regards,
    PenciDesign.


  •   kflai63 replied privately
  •  2,610
    PenciDesign replied
    May 25, 2023 at 7:22am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   kflai63 replied privately
  •  2,610
    PenciDesign replied
    May 25, 2023 at 4:12pm

    Hi,

    The problem is that you've uploaded the image with the largest size and dimension, so WhatsApp can't get and show it.

    Please follow the document on this link and re-uploaded all thumbnail images for OG:image_url tag via Yoast SEO: https://simplified.com/blog/design/open-graph-image-everything-you-need-to-know/

    Regards,
    PenciDesign.


  • kflai63 replied
    May 26, 2023 at 12:14am

    Hi,

    I have created a test page: https://fukan.my/test and set the feature image smaller.  This is the relevant meta tags:

    <meta property="og:image:width" content="1250" class="yoast-seo-meta-tag" /> <meta property="og:image:height" content="704" class="yoast-seo-meta-tag" />

    However, Whatsapp still does now show the feature image correctly.

    kf

  • kflai63 replied
    May 26, 2023 at 12:28am

    Hi,

    I have found out the reason. Please see https://fukan.my/test2

    I merely duplicate the feature image, but change the title of the image to not contain non-latin characters. And viola, Whatsapp shows the feature image correctly.

    kf

  •  2,610
    PenciDesign replied
    May 26, 2023 at 2:17am

    Hi,

    Yes. It works correctly now.

    Thank you for this information.

    Regards,
    PenciDesign.