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  Public Ticket #3377945
Problem with installation
Closed

Comments

  • Daniel started the conversation
    May 24, 2023 at 5:35pm

    Hi, I just bought the Soledad theme. It is in zip-format, but wordpress won't install it. I've tried four times, there is always a "kCFError" (see attachment). If there is no solution, could I please get a refund since it's not working. My wordpress Version is 6.2.2

    Attached files:  Bildschirmfoto 2023-05-24 um 19.29.02.png

  •  2,610
    PenciDesign replied
    May 24, 2023 at 5:36pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  • Daniel replied
    May 26, 2023 at 9:37pm

    Hi again, thank you, problem is solved. It was a plugin from my old theme causing all the trouble. Soledad is installed and running!

    Regards,

    Daniel