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  Public Ticket #3380835
IG feed
Closed

Comments

  •  1
    tim-nieuwpoort started the conversation
    May 29, 2023 at 11:02am

    Hi,

    I am connected to Instagram (token is valid until July 28th), but the feed doesn't show in the footer https://prnt.sc/2UqcuUpuxLEs

    Any idea?

  •  2,485
    PenciDesign replied
    May 29, 2023 at 11:57am

    Hi,

    Please Re-update the theme by doing follow the steps below to fix the Insgram issue:

    1. Edit the code like in the image below:

    jyHKkzW.png

    2. In Appearance > Themes > click the update now button to re-update the theme.

    Regards,
    PenciDesign.

  •  1
    tim-nieuwpoort replied
    May 30, 2023 at 7:51am

    Hi,

    I don't understand. I have to downgrade it to a lower version? At the moment I have 8.3.0

    Can you tell me why? Is there an issue with the IG token?

  •  2,485
    PenciDesign replied
    May 30, 2023 at 8:12am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you fix it.

    Regards,
    PenciDesign.



  •  1
    tim-nieuwpoort replied
    May 30, 2023 at 8:50am

    But, will it be fixed in a next update?

  •  2,485
    PenciDesign replied
    May 30, 2023 at 8:53am

    Hi,

    It has already been fixed on the latest files on the ThemeForest, the guide I've written in this reply will force WordPress re-update the Soledad theme to get the new files.

    Regards,
    PenciDesign.


  •  1
    tim-nieuwpoort replied
    May 30, 2023 at 8:57am

    Ok, so when I'll update to the latest version the problem will be solved?

  •  2,485
    PenciDesign replied
    May 30, 2023 at 12:43pm

    Hi,

    Yes. Just re-update the Soledad theme, this problem will be fixed.

    Regards,
    PenciDesign.