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  Public Ticket #3392656
Error message - 'There has been a critical error on this website'
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Comments

  • matthewmorris started the conversation
    June 14, 2023 at 2:32pm

    Hi there 

    During initial setup I get the error  "There has been a critical error on this website. Please check your site admin email inbox for instructions."

    I've re-installed the latest version of the theme, but still get the error.

    I read on a previous post regarding the same problem, and you advise that the install is incomplete. I'm pretty sure I've uploaded the entire them zip file however.
    Hope you can help!

    Attached files:  Screen Shot 2023-06-14 at 15.28.37.png

  •  2,610
    PenciDesign replied
    June 14, 2023 at 3:23pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   matthewmorris replied privately
  •  2,610
    PenciDesign replied
    June 15, 2023 at 8:37am

    Hi,

    The problem is that your site doesn't enable some PHP options, so the theme activates functions showing an error message.

    I've fixed it for your site.

    Please check.

    Regards,
    PenciDesign.


  • matthewmorris replied
    June 19, 2023 at 10:54am

    Fantastic, thanks so much for your help and quick response!