I am writing to seek assistance regarding an issue with the theme license registration for a WordPress website theme we purchased from your platform. We have encountered an error message when attempting to host the theme on our desired subdomain.
However, our requirements have changed, and we now wish to host the theme on our subdomain, blogs.thekangarootravels.com. Upon attempting to switch the theme to the subdomain, we encountered the following error message: "This license key has been registered for the domain: https://thekangarootravels.com. Please buy a new license."
We understand that the theme is licensed per domain, but we kindly request your support in transferring the license to our desired subdomain. It is important for us to have the theme functioning correctly on the subdomain as it aligns with our website structure and content organization.
Could you please guide us on how to resolve this issue? We are open to any necessary steps, such as deactivating the license on the main domain or any other procedures required for the license transfer.
Our purchase details are as follows:
Date: 08 Jun 2023
Receipt No: RCD37960971
USD $61.00
We appreciate your prompt attention to this matter as we are eager to proceed with our website development plans. Thank you for your understanding and cooperation.
We look forward to your response and a resolution to this issue. If you require any additional information, please do not hesitate to reach out to us.
Dear Support Team,
I am writing to seek assistance regarding an issue with the theme license registration for a WordPress website theme we purchased from your platform. We have encountered an error message when attempting to host the theme on our desired subdomain.
We purchased the theme, and initially registered it with our main domain, www.thekangarootravels.com.
However, our requirements have changed, and we now wish to host the theme on our subdomain, blogs.thekangarootravels.com. Upon attempting to switch the theme to the subdomain, we encountered the following error message: "This license key has been registered for the domain: https://thekangarootravels.com. Please buy a new license."
We understand that the theme is licensed per domain, but we kindly request your support in transferring the license to our desired subdomain. It is important for us to have the theme functioning correctly on the subdomain as it aligns with our website structure and content organization.
Could you please guide us on how to resolve this issue? We are open to any necessary steps, such as deactivating the license on the main domain or any other procedures required for the license transfer.
Our purchase details are as follows:
Date: 08 Jun 2023
Receipt No: RCD37960971
USD $61.00
We appreciate your prompt attention to this matter as we are eager to proceed with our website development plans. Thank you for your understanding and cooperation.
We look forward to your response and a resolution to this issue. If you require any additional information, please do not hesitate to reach out to us.
Best regards,
Nikunj Jobanputra
[email protected] +91-9769167988
Attached files: RCD37960971.pdf
Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,
PenciDesign.