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  Public Ticket #3394668
Missing recipe in backend
Closed

Comments

  • Udbye7120 started the conversation
    June 17, 2023 at 7:16am

    Hi,
    After having updated the Soledad theme to the latest version, the recipe section is missing on all my blog posts in the backend. As you can see in the attached file the recipe-section with on the input fields is blank.

    The recipe plugin is active and has not been deactivated.

    Please help.

    Thanks,
    Thomas

    Attached files:  recipe.PNG

  •  2,610
    PenciDesign replied
    June 17, 2023 at 7:22am

    Hi,

    For this case, please send me your WordPress admin account.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Udbye7120 replied privately
  •  2,610
    PenciDesign replied
    June 17, 2023 at 7:31am

    Hi,

    I've fixed this issue, please clear all the caches and check again.

    Regards,
    PenciDesign.


  • Udbye7120 replied
    June 17, 2023 at 3:29pm

    Hi,
    Thanks a lot - the issue has been fixed :-)

    Regards,
    Thomas

  • Udbye7120 replied
    June 23, 2023 at 3:59pm

    Hi,
    The recipe section is missing again on all my blog posts in the backend. As you can see in the attached file the recipe-section with on the input fields is blank.

    The recipe plugin is active and has not been deactivated.

    Please help.

    Thanks, Thomas

    Attached files:  recipe.PNG

  •  2,700
    PenciDesign replied
    June 24, 2023 at 4:26am

    Hi,

    To fix this issue, please try to do following steps:
    1/ Go to Dashboard > Plugins > All Plugins > deactivate & delete the plugin "Penci Review"  ( NOT "Penci Recipe" )
    2/ Go to Appearance > Install Plugins ( NOT Dashboard > Plugins ) > and re-install the plugin "Penci Review"
    3/ Go to edit a post > press Ctrl + F5 sometimes to clear the browsers caching - and it should work fine now.

    Best Regards,
    PenciDesign

  • Udbye7120 replied
    June 24, 2023 at 10:44am

    Hi,
    Thanks a lot - the issue has been resolved.

    Kind regards
    Thomas