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  Public Ticket #3397824
Lost Website Theme
Closed

Comments

  •  1
    RohittSingh started the conversation

    Hello,

    Today I was trying to add one new section in my website and mistakenly, I clicked on Reset All. All my website theme has gone. My website is gobookmarking.com

    I have checked everywhere. But did not find any solution. Please help on urgent basis.

  •  2,610
    PenciDesign replied

    Hi,

    Unfortunately, there is no way to restore your site after clicking the "Reset All" button.

    Do you use any backup service? 

    Regards,
    PenciDesign.


  •  1
    RohittSingh replied

    Hi,

    Yes, my hosting provider has provided the last backup on 15-June. But, when I have used that data, I was still not able to get my theme back. All database is there itself, but theme UI is missing.

  •  2,610
    PenciDesign replied

    Hi,

    In this case, you need to config your site from the beginning because all the customization data will be reset to default after clicking this button.

    Regards,
    PenciDesign.


  •  1
    RohittSingh replied

    To save the theme settings in the future, what are the steps that I can follow?

    Also, please let me know what are the steps I should follow next time while updating the theme?

  •  2,610
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize: click the "Export" button then save the customizer settings data.

    Regards,
    PenciDesign.


  •  1
    RohittSingh replied

    Thanks for sharing it!