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  Public Ticket #3411756
cannot change icense
Closed

Comments

  • James Auten started the conversation

    I am trying to revoke the old Soledad license on this domain and then re-license the theme with a new one I recently purchased.  This domain was, unfortunately, using a license shared with another site.  When I try to revoke the license  I am taken to a page that says "Sorry, you are not allowed to access this page."

    I am the sole admin for the site.  I have deactivated all plugins and tried renaming the HTACCESS file just to see it it was a configuration or premission issue or what.

    I really need to revoke the old license and re-license with a legitimate one.

    Is this a common problem or am I doing something wrong?

    !!!!!!!!!!!  THANKS SO MUCH FOR THE EXCELLENT THEME  !!!!!!!!!!!!

  •  2,610
    PenciDesign replied

    Hi,

    I've revoked this license, please register it on the new domain.

    In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.

    Regards,
    PenciDesign.

  • James Auten replied

    As I said in my original post, I am unable to use the "Revoke License" button because I am taken to a page that says "Sorry, you are not allowed to access this page."  THANKS for taking care of this for me!!!

    +++++++++++++++++++++++++++

    Further, the tab to enter the license information is missing (see attachment).   

    Can you think of some reason this tab would be missing?


    !!!!!!!  THANKS  !!!!!!!

    Attached files:  soledad PM.jpg

  •  2,610
    PenciDesign replied

    Hi,

    Please send me your WordPress admin account.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   James Auten replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've registered the license codes for your sites.

    Please check.

    Regards,
    PenciDesign.


  •   James Auten replied privately