Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3415410
I want to update your existing home page
Closed

Comments

  •  1
    PkaSlaTv started the conversation
    July 15, 2023 at 12:58am

    hello supporter,

    I have two questions:
    1- I want to update the existing home page when I import the demo.
    2- I can't find your theme template block in elementor (as in the attached file)
    3- I find an error when edit or create new page and edit in elementor (we need to disable safe mode in elementor as in the attached file)
  •  2,937
    PenciDesign replied
    July 15, 2023 at 2:31am

    Hi,

    1. Please go to dashboard → Elenentor → Settings → Features: disable the following features:

    - Global Style Guide

    - Nested Elements

    - Flexbox Container

    - Grid Container

    Save changes and check again.

    2. About the Soledad Cloud Template, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#soledad_cloud_home

    Regards,
    PenciDesign.

  •  1
    PkaSlaTv replied
    July 17, 2023 at 7:51am

    hello support,

    Thanks for your previous answering. I have a question with placeholder text in search box, how can I change it into our local language?

    Pls find the attached file.

    Thanks,

    PkaSla

  •  2,937
    PenciDesign replied
    July 17, 2023 at 7:55am

    Hi,

    Please go to Appearance → Customize → Quick Text Translations: you can search and replace all the theme text in this section.

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    July 17, 2023 at 8:28am

    hi supporter,

    how can I disable comment for a post as in the attached file?


    best,
    PkaSla

  •  2,937
    PenciDesign replied
    July 17, 2023 at 8:34am

    Hi,

    Please go to Appearance → Customize → Single Posts → Comment Forms: turn on the "Hide Comments & Comment Form" option.

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    July 17, 2023 at 8:54am

    hi supporter,

    I want to change the search result text as in the attached file, how can I change it?

    Thanks,

    PkaSla

  •  2,937
    PenciDesign replied
    July 17, 2023 at 10:40am

    Hi,

    Please go to Appearance → Customize → Quick Text Translations: you can search/replace all the theme text on this section.

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    July 30, 2023 at 3:11am

    hello pencil design,

    I have a question on how to change date formate to my local formate in here, how do we change it as in the attached file?

    Thank,
    PkaSlaTv

  •  2,937
    PenciDesign replied
    July 30, 2023 at 3:41am

    Hi,

    Please go to dashboard → Settings → General → Date Format: change the date format at this option.

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    July 30, 2023 at 4:05am

    dear pencil design,

    I don't want to change all sites, front and admin page. I just want to change date on a post to my local language.

    If I do the following option, it will change all for front pages and admin pages.
    dashboard → Settings → General → Date Format: change the date format at this option.

    Best,

    PkaSla

  •  1
    PkaSlaTv replied
    July 30, 2023 at 4:39am

    hi pencil design,

    as the issue in the attached file, can I shorten the excerpt text to be few lines?

    best,

    pkasla

  •  2,937
    PenciDesign replied
    July 30, 2023 at 7:10am

    Hi,

    1. You can't change the data/time option for the specific page only,

    2. You can change the excerpt length by going to Appearance → Customize → Posts Layouts → Other Layout → Custom Excerpt Length.

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    July 30, 2023 at 7:33am

    hi pencil design,

    thanks for prompt reply. 

    however, i found some issues with website performance (mobile and desktop) as in the attached files.

    do you have any advice?

    best,

    pkasla

  •  2,937
    PenciDesign replied
    July 30, 2023 at 7:35am

    Hi,

    About the pagespeed optimization, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimization

    Regards,
    PenciDesign.



  •  1
    PkaSlaTv replied
    July 30, 2023 at 10:47am

    hi pencil design,

    these options, will we do for what?

    best,

    pkasla

  •  2,937
    PenciDesign replied
    July 30, 2023 at 11:13am

    Hi,

    These options will disable the image size that WordPress will auto-regenerate when you uploaded the new image to your site.

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    July 31, 2023 at 3:28am

    hello pencil design,

    I want to change my banner at the left side as in the attached file when I click on of my menu (category). Can you show me how to do that, please?

    best,

    pkasla

  •  2,937
    PenciDesign replied
    July 31, 2023 at 3:42am

    Hi,

    Please also send me your site URL.

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    July 31, 2023 at 3:46am

    here is my site URL: https://uecqaafr.elementor.cloud/

    thanks,

    pkasla

  •  2,937
    PenciDesign replied
    July 31, 2023 at 3:48am

    Hi,

    You can change the banner URL/image by going to Appearance → Widgets: expand the Main Sidebar area then edit it on this panel.

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    July 31, 2023 at 4:05am

    When I post videos (links from youtube) in video category, it doesn't show any video icons in video category section; whereas, other categories, it shows video icons. Please check as in the attached file.

    https://uecqaafr.elementor.cloud/

  •  1
    PkaSlaTv replied
    July 31, 2023 at 4:33am

    hello pencil design,

    You can change the banner URL/image by going to Appearance → Widgets: expand the Main Sidebar area then edit it on this panel.

    Which widgets should I use or how should I do it to display banner images based on pages (category pages)?

    Thanks,
    pkasla

  •  2,937
    PenciDesign replied
    July 31, 2023 at 6:22am

    Hi,

    You can use "HTML" or the ".Soledad List Banner" to add the banner ads to your site.

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    July 31, 2023 at 8:05am

    hi pencil design,

    as in the attached file, I want to remove grey background color, previously, it was a header sign up form position.

    thanks,

    pkasla

  •  2,937
    PenciDesign replied
    July 31, 2023 at 8:38am

    Hi,

    Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:

    .penci-header-signup-form {
        background: transparent;
    }

    Regards,
    PenciDesign.



  •  1
    PkaSlaTv replied
    July 31, 2023 at 9:22am

    hi pencil design,

    as in the attached file, how can I adjust the size if the video icon, pls?

    thanks,

    pkasla

  •  2,937
    PenciDesign replied
    July 31, 2023 at 10:47am

    Hi,

    Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:

    .overlay-icon-format {
    width: 36px;
    height: 36px;
    line-height: 32px;
    font-size: 14px;
}

    Modify the size properties on the CSS code above.

    Regards,
    PenciDesign.

  •  1
    PkaSlaTv replied
    July 31, 2023 at 1:09pm

    hi penci design

    I have an issues with social media icons, i don't know what happen after I pointed my domain to a hosting as in the attached file. 

    https://pkaslatv.com/

    best,

    pkasla

  •  2,937
    PenciDesign replied
    July 31, 2023 at 2:01pm

    Hi,

    I've checked your site, all the social icons show correctly:

    image.png

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    August 1, 2023 at 7:00am

    hi penci design,

    I have an issue when share a post from website to my Facebook, it shows only my logo. It should show images based on post on my Facebook.

    Please kindly find the attached fie.

    Thank,

    PkaSla

  •  2,937
    PenciDesign replied
    August 1, 2023 at 7:05am

    Hi,

    About this case, please read the document detail at this link: https://soledad.pencidesign.net/soledad-document/#social_sharing

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    August 7, 2023 at 7:21am

    hi penci design,

    I have a question related to my logo on my website, https://www.pkaslatv.com/, I have found it is clear one on desktop and blur on mobile with the same logo version. The logo is made in SVG format.

    I'm looking forward to hearing from you.

    thanks,

    pkasla

  •  1
    PkaSlaTv replied
    August 7, 2023 at 7:24am

    the logo is made in SVG format.

    thanks

  •  2,937
    PenciDesign replied
    August 7, 2023 at 10:38am

    Hi,

    I've checked your site on my phone, and the logo showing correctly, here is a screenshot: https://imgur.com/a/s6SyxQz

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    August 11, 2023 at 7:11am

    hi penci design,

    I have found my latest slide embedded with blank image as in the attached file.

    best,

    pkasla

  •  2,937
    PenciDesign replied
    August 11, 2023 at 8:41am

    Hi,

    Please modify the number of posts you want to show to fit this area by going to Appearance → Customize → Featured Slider → General → Amount of Slides.

    Regards,
    PenciDesign.