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  Public Ticket #3416057
WhatsApp Image Thumbnail View, not showing
Closed

Comments

  • moritz started the conversation
    July 16, 2023 at 4:15pm

    Hi,


    How do we enable "WhatsApp Image Thumbnail View" on social sharing?

    This is so frustrating as our shared articles on whatsapp dont  show image thumbnails

    We currently dont see where to enable thumbnail  view and are at a loss


    Please respond:

    M


  •  2,610
    PenciDesign replied
    July 16, 2023 at 4:36pm

    Hi,

    Please try to install the Open Graph and Twitter Card Tags plugin at this link and check again: https://wordpress.org/plugins/wonderm00ns-simple-facebook-open-graph-tags/

    Regards,
    PenciDesign.


  • moritz replied
    July 16, 2023 at 5:08pm

    Hi,

    Sadly it is still not displaying. Image thumbnail doesnt show on WhatsApp share.

    We are very confused


  •  2,610
    PenciDesign replied
    July 16, 2023 at 5:40pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   moritz replied privately
  •  2,610
    PenciDesign replied
    July 17, 2023 at 2:22am

    Hi,

    Regarding WhatsApp, their image requirements and recommendations are different from that of Facebook. Unfortunately, we were unable to find an official guideline for the image requirements for WhatsApp, but you can find some similar recommendations here: https://roei.stream/2018/11/18/ideal-open-graph-image-size-for-whatsapp-link-share/

    In the past, it was recommended that the image needed to be under 300kb in size and 256x256px but not larger than 400x400px.

    Regards,
    PenciDesign.