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  Public Ticket #3426510
Problem with black slider "Pencil Gallery Image"
Closed

Comments

  • Krystian started the conversation

    Hello, I have a problem with Pencil Photo Gallery "slider 6". In posts its looks all black. When I change slider to other option it's get better. But I have it on dozen pages and i cant check all of them and do it manually. Maybe do you have any solution for this problem?

    Also you can find tis problem here: https://wolnymkrokiem.pl/2023/06/wieza-widokowa-na-mlynicy-swieradow-zdroj/

    https://wolnymkrokiem.pl/2023/04/buty-barefoot-dla-dzieci-nasladuj-chodzenie-na-boso/

    etc.

    Attached files:  Przechwytywanie5432.JPG

  •  2,610
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:

    .elementor-widget-penci-image-gallery .penci-post-gallery-container,
    .penci-image-gallery-thumbnail-slider {
        background: #000;
    }

    Regards,
    PenciDesign.



  • Krystian replied

    1. Did it, but didn't solve my problem. When I opened page in incognito (make sure that there are no cookies) first picture just blinked and gone. 

    2.Whats more Soledad ade some structure issues with my site. Sometimes my page text overley on others. I must refrest site to make it right.


    There are examples:

    https://wolnymkrokiem.pl/2023/04/zwiedzanie-okolic-palermo-praktyczny-przewodnik-na-spedzenie-kilku-dni-na-sycylii-bez-samochodu/

    3. Also when i open any of my paged there is a look, like at "Printscreen.png" add.

    I feel like there is some issue with structure of my blog righ now. Mb there is a way to restructure it and clean it in some way? 


    Attached files:  Przechwytywanie3232.JPG
      Przechwytywanie32323232.JPG
      Print3.JPG
      Printscreen.png

  •  2,610
    PenciDesign replied

    Hi,

    1. After adding this CSS code, please clear all the W3T cache then check again.

    2. Please go to Appearance → Customize → Speed Optimization → Optimize CSS: turn on the "Create Critical CSS" option, clear all the caches and check again.

    Regards,
    PenciDesign.


  • Krystian replied

    Hello, I did everything you recommended and today I updated theme and there is still error with black slider ... Only slider is bad... I don't know what's going on.

    Moreover my pages on mobile don't have /amp ending even when I checked it on Pencil AMP Advanced settings. 

    https://wolnymkrokiem.pl/2023/08/wieza-widokowa-na-gorze-markowca-rumia-kolo-gdyni-nowa-darmowa-atrakcja-w-trojmiescie/

    Attached files:  Screenshot_2023-08-02-17-34-28-70_e4424258c8b8649f6e67d283a50a2cbc.jpg
      Screenshot_2023-08-02-17-34-13-89_e4424258c8b8649f6e67d283a50a2cbc.jpg

  •  2,610
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Krystian replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've modified the custom CSS at Appearance → Customize → Custom CSS.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  • Krystian replied

    Thank you! It's looks like eveything is ok now.

    But still, I have a problem with AMP - all mobile visitors are not directed to ult with /amp. 

    Im not sure if Google Analitic code for GA4 works well, because after instaling Soledad Theme and uninstaling AMPforWP it looks like my whole mobile with /amp ending is dead.

    Its wierd, bacause 60% of my visitors were mobile and now it's gone. 

    I checked with AMP Customise that url AMP should be with /amp ending (so url for amp shouldnt be dead), implemented Google v4 code in the right place but there is a still a problem... I would like to use your AMP Pencil plugin for amp but if there will be problem I'll be forced to switched it ;(

  • Krystian replied

    Ah... I checked right now my page with silder and there is still slider broken... :/

    It's incognito so all catches and cookies are cleaned.

    https://wolnymkrokiem.pl/2023/08/wieza-widokowa-na-gorze-markowca-rumia-kolo-gdyni-nowa-darmowa-atrakcja-w-trojmiescie/

    2407283945.png
  • Krystian replied

    In reference still to AMP problems, it seems that the url is not generated in links with the ending /amp . I don't know why this happens, because when creating an entry it automatically creates the amp.  version;

    Attached files:  364224668_244625245119120_843849429929367411_n.png

  •  2,610
    PenciDesign replied

    Hi,

    The Penci AMP doesn't compatible with the content created by the Elenentor Page Builder, so if you've created a page/post with this page builder, you need to check the "Disable amp version" option.

    z1j2bjP.png

    About the Gallery issue, please wait for me to check it again.

    Regards,
    PenciDesign.


  • Krystian replied

    What? Why it doesn't? 

    My all pages are created with Elementor. I just do it like structure but using most of Pencil modules in it like "Pencil Fency Heading" etc. 

    What happend when I'll disable amp version? All my pages will be unsupported by amp?

  •  2,610
    PenciDesign replied

    Hi,

    The problem is all the pages/posts built with the Elementor contain a lot of custom CSS/JS code, while the AMP version had a limit on the number size of CSS/JS so our plugin can't extract the content

    Regards,
    PenciDesign.


  • Krystian replied

    Ok then now I understand what the problem is. Google created a server 5xx error report because the Pencil AMP plugin didn't support my /amp pages as it did when using the AMPforWP.  plugin;

    For this reason, Google removed (caused my pages to drop) from the index, by the fact that the pages were not supported by AMP versions of the site.

    The site on the PC version is ok, but AMP it was not = a drop in Google search position.

    So if all my posts are based on Elementor then I better uninstall the Pencil AMP plugin and install the AMP plugin from Goog or AMPforWP.

    Do I understand this correctly?

  •  2,610
    PenciDesign replied

    Hi,

    That correctly. But there is no AMP that fully supports content built with Elementor at this time.

    Resource: https://elementor.com/help/enable-amp/

    Regards,
    PenciDesign.

  • Krystian replied

    Hello, mb have you checked problem with gallery?
    Some users said to us, that sometimes at our page we hae a problem with overlay tekst... they attached it.

    After reload site its get better.

    Attached files:  Overlay2.JPG
      Overlay.JPG

  •  2,610
    PenciDesign replied

    Hi,

    This is an issue with the JS Optimization code, I'll check and send you an update file as soon as I can.

    Regards,
    PenciDesign.


  • Krystian replied

    Hello, I would like to ask, if there is any solution for me?

    Still got problem with text overlay (my audience got really annnoyed) and slider problem :/

  •  2,610
    PenciDesign replied

    Hi,

    There is no update at this time.

    I'll try to fix this issue this week.

    Regards,
    PenciDesign.


  • Krystian replied

    Hello, i would like to ask about my issue :)

  •  2,610
    PenciDesign replied

    Hi,

    I am still working on this update with the bug fix.

    Please keep waiting.

    Regards,
    PenciDesign.


  • Krystian replied

    Hello, I dont want be to annoying but really get ugly because of this bug... I implemented Soledad to look better and more proffesional but this ruin everyting :( 

    Attached files:  Przechwytywanieqw112.JPG

  •  2,610
    PenciDesign replied

    Hi,

    At this time, please go to Appearance → Customize → Single Posts → General: turn off the "Enable Font Sizes Changer" option.

    We'll fix this issue in the next theme update (maybe release this week).

    Regards,
    PenciDesign.