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  Public Ticket #3429521
Header builder
Closed

Comments

  • stellanspice started the conversation

    I am trying to use the header/footer builder tool that comes with the Soledad theme, but it doesn't seem to be working. When I drag and drop items to build the page, nothing appears in the space it is supposed to, and when I try to preview the work done, it still shows nothing. 

    I am using theme this on a staging site and I also have Elementor Pro installed. 

  •  2,541
    PenciDesign replied

    Hi,

    Please make sure you've disable the Elementor Theme Builder by go to dashboard → Templates → Theme Builder: delete/deactivate the Header/Footer element and then check again.

    Regards,
    PenciDesign.


  • stellanspice replied

    Thank you, that seemed to work but now I am getting a notice on my dashboard that the system cannot detect my purchase and to activate the theme. I am using Soledad theme on a staging site so when I try to enter the purchase key, it says that key is already activated on my actual website. Am I not able to use it on my staging site? 

  •  2,541
    PenciDesign replied

    Hi,

    Please send me the staging site URL, I'll activate the dev license for this site.

    Regards,
    PenciDesign.


  •  2,541
    PenciDesign replied

    Hi,

    I've activated the dev license for your site.

    Regards,
    PenciDesign.