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  Public Ticket #3430236
Issue with Header
Closed

Comments

  • paulotravels started the conversation
    August 4, 2023 at 8:36pm

    Hello there. I've created a new Header but I can't put it into the website template I created with Elementor. 
    The template obviously has all tools by Penci but there is something wrong that I can't connect the new header I created to my new homepage. 
    screenshots are attached. 

    Attached files:  Screen Shot 2023-08-04 at 1.55.49 PM.png
      Screen Shot 2023-08-04 at 1.56.07 PM.png

  •  2,541
    PenciDesign replied
    August 5, 2023 at 12:45am

    Hi,

    Please make sure you've disabled the Elementor header by going to dashboard → Templates → Theme Builder → deleted/deactivated the Header/Footer on this page.

    Regards,
    PenciDesign.


  • paulotravels replied
    August 5, 2023 at 1:42am

    Sorry sir. I didn't have any header/footer templates created. 
    The menu I have currently on the website is the Navigation Menu from Elementor.

  •  2,541
    PenciDesign replied
    August 5, 2023 at 2:05am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check it.

    Regards,
    PenciDesign.



  •   paulotravels replied privately
  •  2,541
    PenciDesign replied
    August 8, 2023 at 1:26am

    Hi,

    I've checked your site, the header comes from the Ultimate Addons for Elementor plugin.

    Please check this plugin settings and disable all the custom header you've created.

    Regards,
    PenciDesign.