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  Public Ticket #3433527
Instagram Feed
Closed

Comments

  •  2
    iedyweb started the conversation
    August 10, 2023 at 12:30am

    Good afternoon, I want to add Instagram to HOME using Elementor, but when I put it, it tells me that I have to connect my Instagram account, but it is already connected.

    I've even tried to reconnect it, but at the moment I'm doing the procedure it takes me out of Instagram and returns me to my blog where I get a message that it's already connected.

    I also deleted the APP in the authorized APP section on Instagram, I redo the whole procedure and it takes me out of Instagram again, and it returns me to my blog, and the message that it is already connected appears again, I try to add the widget and it tells me that I must first connect my Instagram account.

    Thanks for the help.

  •  2,610
    PenciDesign replied
    August 10, 2023 at 2:18am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   iedyweb replied privately
  •  2,610
    PenciDesign replied
    August 10, 2023 at 3:12am

    Hi,

    I can't be logged in because the Wordfence plugin has blocked my IP.

    Regards,
    PenciDesign.


  •  2
    iedyweb replied
    August 10, 2023 at 6:19pm

    Good afternoon, in this case, what should I do to solve the problem that occurs with the Instagram Feed? Thank you so much.

  •  2,610
    PenciDesign replied
    August 11, 2023 at 1:12am

    Hi,

    I need to log in to your site to debug this issue, so please temporarily disable the firewall plugin.

    Regards,
    PenciDesign.


  •   iedyweb replied privately
  •  2,610
    PenciDesign replied
    August 12, 2023 at 1:27am

    Hi,

    I'm online now.

    Regards,
    PenciDesign.


  •   iedyweb replied privately
  •  2,610
    PenciDesign replied
    August 12, 2023 at 1:39am

    Hi,

    I've checked your site and cleared all the caches, the Instagram feed showing correctly like the screenshot below:

    tOneuNR.png

    Regards,
    PenciDesign.


  •  2
    iedyweb replied
    August 12, 2023 at 1:48am

    Thank you very much, by the way, before the block where the Travel News image appears, Latest news, and editor's pick, there is a very large space between one block and another.

    How do I remove that space?

    I would also like to put the word By next to my author name in the same color please.

    Thank you so much.

  •  2,610
    PenciDesign replied
    August 12, 2023 at 3:25pm

    Hi,

    Please read the document at this link to understand how to customize the spacing of the Elementor section: https://elementor.com/help/create-space-with-padding-and-margin/

    Regards,
    PenciDesign.