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  Public Ticket #3434873
Losing all customizations every time
Closed

Comments

  • tibeta started the conversation

    Changes applied to any customization of our blog (featured slider, featured categories, post design, table of content... etc.) doesn't show. It shows while customizing and it saves the settings, but when we publish and go back to the real page the changes don't show. What is weird is that we click on customize again and we find the settings that we chose still there. It was working fine before, we started to see this a few days ago. Please help asap. 

    Thanks

  •  2,541
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   tibeta replied privately
  •  2,541
    PenciDesign replied

    Hi,

    Some options fields with the AJAX dropdown options can't be saved on your site.

    I still debug this issue and send you an update when it is already resolved.

    Regards,
    PenciDesign.


  • tibeta replied

    Hi,

    I was wondering if this problem is resolved or if there are any updates. I would appreciate if you could let me know.

    Thanks

  •  2,541
    PenciDesign replied

    Hi,

    We'll release the new update with this bug fix this week.

    Regards,
    PenciDesign.


  • tibeta replied

    Hi,

    I did the update but the same problem persist. Is there another way to solve this?

    Thanks,

  •  2,541
    PenciDesign replied

    Hi,

    We've added the all-new theme options panel. Please change the options by going to dashboard → Soledad → Theme Options Panel.

    Regards,
    PenciDesign.


  • tibeta replied

    Hi,

    I just tried to change the options through Theme Options Panel, however, it still didn't work. If you could login to my account, you'll see that for example in the single post section, I have changed some settings such as 'hide post author [on]' or 'hide post date [on]' - if I go on to the page it didn't change these settings. This is the case for all settings. 

    Please let me know if I'm missing something.

    Thank you!

  •  2,541
    PenciDesign replied

    Hi,

    I've checked your site, the problem is that Polylang has auto-translated all the customizer options, so it doesn't work correctly.

    I've disabled this feature on Polylang, please try to configure your site again.

    Regards,
    PenciDesign.

  • tibeta replied

    Hi,

    Thank you for your help! It works now. 

    Only one thing left, I was able to add a featured slider on the french version, but it didn't add it into the english version. Is there a way I can have the featured slider in both french and english home pages? The same style that I have on the french version. 

    Thank you!

  •  2,541
    PenciDesign replied

    Hi,

    I've config the featured slider for your site, please check.

    Regards,
    PenciDesign.


  • tibeta replied

    Hi,

    I still don't see it in the English home page. I do see it in the French one. Would it be possible to have the featured slider in both?

    You can check out the screenshot I've attached, that is what I see on my end. Do you see something else on your end?

    Thanks

    Attached files:  Screen Shot 2023-10-06 at 4.32.52 PM.png

  •  2,541
    PenciDesign replied

    Hi,

    I've re-configured your site.

    Please check.

    Regards,
    PenciDesign.


  • tibeta replied

    Thank you for your help!

    There has been an error on my wordpress now. When I go to 'scripts' I get an error for the handle "wp-auth-check" -  it says "missing dependencies", the dependencies being "heartbeat (missing), wp-i18n". I attached a screenshot to this reply. 

    Is this something that you can help me with?

    Attached files:  Screen Shot 2023-11-07 at 3.58.18 PM.png

  •  2,541
    PenciDesign replied

    Hi,

    This error maybe come from one of your installed plugin.

    To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

    Regards,
    PenciDesign.