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  Public Ticket #3439182
Desktop - Home page isn't loading properly
Closed

Comments

  •  1
    PkaSlaTv started the conversation
    August 18, 2023 at 2:34am

    Hi Penci Design,

    I often find my home page website isn't loading properly when I open it even though I need to refresh it one or two times.

    Please advice.

    Best,

    PkaSla

    Attached files:  Screenshot 2023-08-18 at 9.31.52 AM.png

  •  2,610
    PenciDesign replied
    August 18, 2023 at 4:17am

    Hi,

    Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:

    .penci-lazy.pc-hdbanner3 {
      max-height: 100px;
    }
.penci-header-signup-form img{
        max-height: 197px;
    }

    Clear all the site caches, browser caches and check again.

    Regards,
    PenciDesign.



  •  1
    PkaSlaTv replied
    August 18, 2023 at 6:55am

    Hi PenciDesign,

    Thanks for your prompt support. However, I find the black canva of popup now and it takes time to see full image.

    Best,

    PkaSla

    Attached files:  Screenshot 2023-08-18 at 1.51.41 PM.png

  •  2,610
    PenciDesign replied
    August 18, 2023 at 8:07am

    Hi,

    If you want the popup image to show faster, please consider uploading the image file type (JPG,PNG,GIF,JPEG) instead of the SVG format.

    Regards,
    PenciDesign.