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  Public Ticket #3439774
Soledad broken
Closed

Comments

  • Meg started the conversation
    August 18, 2023 at 8:22pm

    Any attempt to use customizer crashes site with fatal error. There is no menu item on dashboard for editing footer. Client needs to change address. Running 7.4.0

    Attached files:  Screen Shot 2023-08-18 at 4.18.10 PM.png

  •  2,541
    PenciDesign replied
    August 19, 2023 at 1:28am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Meg replied privately
  •  2,541
    PenciDesign replied
    August 19, 2023 at 3:26pm

    Hi,

    In this case, you need to upload the Soledad theme to the latest version by following the document on the link below:

    How to Update A Premium WordPress Theme to the Latest Version?

    Regards,
    PenciDesign.


  • Meg replied
    August 22, 2023 at 7:23pm

    I did as you suggested, but the theme was already up to date and the footer is still uneditable.

  •  2,541
    PenciDesign replied
    August 23, 2023 at 1:19am

    Hi,

    Please re-send me the admin account, I'll help you check it.

    Regards,
    PenciDesign.


  •   Meg replied privately
  •  2,541
    PenciDesign replied
    August 23, 2023 at 6:55pm

    Hi,

    Your site running the outdate version of Soledad, please download/update Soledad to the latest version (v8.3.9) and then check again.

    Regards,
    PenciDesign.


  • Meg replied
    September 8, 2023 at 1:07pm

    I have updated soledad, and activated elementor, and I can see header builder but I still can't figure out how to edit the footer.

  • Meg replied
    September 8, 2023 at 1:11pm

    I had deactivated Elementor because it seemed to be causing a problem.

  •  2,541
    PenciDesign replied
    September 8, 2023 at 1:13pm

    Hi,

    You can customize the footer by going to Appearance → Customize → Footer.

    Regards,
    PenciDesign.