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  Public Ticket #3441628
Image filters media
Closed

Comments

  •  1
    tim-nieuwpoort started the conversation
    August 22, 2023 at 7:01am

    Hi,

    When I upload media I got a lot of image filters (see attachment). After clicking to another picture and then back they're gone.

    Do you have any idea what it could be?

    Attached files:  IMG_6244.jpg

  •  2,610
    PenciDesign replied
    August 22, 2023 at 7:24am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •  1
    tim-nieuwpoort replied
    August 22, 2023 at 7:43am

    Hi,

    Could it be because I don't have the latest theme update?

  •  2,610
    PenciDesign replied
    August 22, 2023 at 8:39am

    Hi,

    No. This feature come from one of your installed plugins.

    Regards,
    PenciDesign.


  •  1
    tim-nieuwpoort replied
    August 22, 2023 at 8:46am

    Ok, so when I deactivate some of the plugins the problem will be solved?

    I thought this feature is default in WP (everyone has it right?)

  •  2,610
    PenciDesign replied
    August 22, 2023 at 12:00pm

    Hi,

    By default, WordPress doesn't include this feature.

    Regards,
    PenciDesign.


  •  1
    tim-nieuwpoort replied
    August 22, 2023 at 12:26pm

    Oh really?

    Could it be one of these:

    https://prnt.sc/fWV0Z1YR0U0i (Regenerate thumbnails) or https://prnt.sc/_NCvscMpQm_U (Optimus)?

  •  2,610
    PenciDesign replied
    August 22, 2023 at 5:45pm

    Hi,

    Have you installed the JetPack plugin?

    Regards,
    PenciDesign.

  •  1
    tim-nieuwpoort replied
    August 23, 2023 at 6:46am

    Hi,

    No, I didn't. So it couldn't be the other ones? And would it effect the website when I deactivate them? So I can check if it solves the problem.

  •  2,610
    PenciDesign replied
    August 23, 2023 at 5:57pm

    Hi,

    Please send me your WordPress admin account.
    I'll log in and try to help you check it.

    Regards,
    PenciDesign.



  •  1
    tim-nieuwpoort replied
    August 24, 2023 at 6:39am

    Hi,

    First I'd like to find out by myself, maybe it helps to deactivate them. 

    Could it be one of these 2 plugins:

    https://prnt.sc/fWV0Z1YR0U0i ((Regenerate thumbnails)

    https://prnt.sc/_NCvscMpQm_U (Optimus)

    Would it effect the website to deactivate them?



  •  2,610
    PenciDesign replied
    August 24, 2023 at 8:28am

    Hi,

    You should deactivate one by one to which plugins add this feature.

    Both of these plugins don't affect the site features.

    Regards,
    PenciDesign.


  •  1
    tim-nieuwpoort replied
    August 24, 2023 at 8:36am

    Ok thanks I will.

    Does this plugin comes with the theme: https://prnt.sc/8m081l8JKtis (Vafpress post format admin UI)


  •  2,610
    PenciDesign replied
    August 24, 2023 at 8:37am

    Hi,

    This plugin comes with the Soledad theme that helps you add custom content for the post format.

    Regards,
    PenciDesign.


  •  1
    tim-nieuwpoort replied
    August 24, 2023 at 8:41am

    Ok. So this particolar plugin does definitely not cause the problem right? (It has nothing to do with media). Deactivating this one will not help

  •  2,610
    PenciDesign replied
    August 24, 2023 at 8:47am

    Hi,

    If you can't check it by yourself, please send me the WordPress admin account. I'll help you check it.

    Regards,
    PenciDesign.


  •  1
    tim-nieuwpoort replied
    August 24, 2023 at 8:49am

    I can, all I ask if this plugin (Vafpress) could cause the issue?

  •  2,610
    PenciDesign replied
    August 24, 2023 at 10:13am

    Hi,

    No. This plugin doesn't add the image filter features.

    Regards,
    PenciDesign.