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  Public Ticket #3442420
editing theme menu
Closed

Comments

  • fcteddy started the conversation
    August 23, 2023 at 5:32am

    hello

    when i try to edit theme menu, the page is unresponsive for 5-10 seconds.

    this happens every time i try to make a change or browse trough editing menu of theme. 

  •  2,278
    PenciDesign replied
    August 23, 2023 at 6:08am

    Hi,

    Please send me the full screenshot of this issue.

    Regards,
    PenciDesign.


  • fcteddy replied
    August 23, 2023 at 6:20am

    i have uploaded a video. a screenshot does not help.

    http://193.239.213.66:3000/9b4042cc2c07

  •  2,278
    PenciDesign replied
    August 23, 2023 at 6:43am

    Hi,

    This is an issue with the browser. Please try to disable all the browser extensions or check again in private/incognito mode.

    Regards,
    PenciDesign.


  • fcteddy replied
    August 23, 2023 at 6:43am

    i have tried with firefox, microsoft edge and the same problem

  •  2,278
    PenciDesign replied
    August 23, 2023 at 12:35pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   fcteddy replied privately
  •  2,278
    PenciDesign replied
    August 25, 2023 at 1:46am

    Hi,

    I've checked your site on my browser but haven't found any issues. Here is a screen recorder screen: https://streamable.com/mo1o0b

    You should check it on the private mode without any browser addons.

    Regards,
    PenciDesign.


  • fcteddy replied
    August 25, 2023 at 5:57am

    Thanks.

  •   fcteddy replied privately
  •  2,278
    PenciDesign replied
    August 25, 2023 at 4:17pm

    Hi,

    Please go to Appearance → Customize → Logo and Header Options → uncheck the "Disable Header Search" option.

    Regards,
    PenciDesign.