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  Public Ticket #3445437
Some Issues
Closed

Comments

  • tssglobalresources started the conversation
    August 27, 2023 at 12:57pm

    Hi,

    Below are some of my recent problems. Please assist urgently.

    1. The header and footer are not showing on the website. When I am editing in the header builder, the preview does not show.
    2. An advert appears at the top of the page after loading, and then it disappears.
    3. The YouTube video is not working after entering the API and saving.

    Attached files:  Screenshot 2023-08-27 at 14.55.25.png

  •  2,541
    PenciDesign replied
    August 27, 2023 at 4:34pm

    Hi,

    Please send me your site URL.

    Regards,
    PenciDesign.


  • tssglobalresources replied
    August 27, 2023 at 6:25pm

    Hi,

    The site is designed on a staging facility for now. 

    Regards,

    Badru

  •  2,541
    PenciDesign replied
    August 28, 2023 at 1:31am

    Hi,

    The URL you've sent does not use the Soledad theme.

    Regards,
    PenciDesign.


  • tssglobalresources replied
    August 28, 2023 at 3:35am

    Hi,

    I am using the Soledad Child theme. See the attachment for screenshots. What I noticed is that the header editor preview is not showing (see the attached screenshot).

    Regards,

    Badru

    Attached files:  Screenshot 2023-08-28 at 05.17.49.png
      Screenshot 2023-08-28 at 05.31.33.png
      Screenshot 2023-08-28 at 05.32.19.png

  •  2,541
    PenciDesign replied
    August 28, 2023 at 4:37am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   tssglobalresources replied privately
  •  2,541
    PenciDesign replied
    August 29, 2023 at 1:50am

    Hi,

    I've checked your site, the problem is that you've using the template builder from the Pro Elements plugins, so the header builder of the Soledad theme can't working properly.

    Regards,
    PenciDesign.


  • tssglobalresources replied
    August 29, 2023 at 5:43am

    Hi,

    Thank you. I will disable the Elementor PRO plugin. You did not comment on the advert that pops up on my page on load. See this screenshot: Screenshot 2023-08-27 at 14.55.25.png

    Regards

  •  2,541
    PenciDesign replied
    August 29, 2023 at 7:49am

    Hi,

    This area comes from one of your installed plugins, the Soledad theme doesn't include this feature.

    Please check again.

    Regards,
    PenciDesign.