Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3463389
Customize Menu
Closed

Comments

  • Phil S. started the conversation
    6607633974.png

    This is what I see when I go to 'customize' menu.  It worked fine in the previous theme we used.   


  •  2,610
    PenciDesign replied

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.


  •   Phil S. replied privately
  •  2,610
    PenciDesign replied

    Hi,

    1. Please go to Appearance → Widgets: remove all the widgets located at the "Header Sing-up Form",

    2. I can't log in with the account you sent. Please send me the screenshot of these issues.

    Regards,
    PenciDesign.


  •   Phil S. replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → General → General Settings → turn on the "Disable Breadcrumb" option.

    Regards,
    PenciDesign.


  • Phil S. replied

    Hi we configured the amp plugin and 2 problems.

    1. Amp pages not showing up in GA4 analytics, Do you have a guide for that in relation to your plugin?

    2. Getting these errors on AMP pages:

    2023/10/03 20:26:38 [error] 15922#15922: *4090175 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Call to undefined function ampforwp_get_data_consent() in /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/templates/footer.php:169
    Stack trace:
    #0 /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/includes/class-amp-post-template.php(431): include()
    #1 /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/includes/class-amp-post-template.php(138): Penci_AMP_Post_Template->verify_and_include('/www/shorenewsn...', 'footer')
    #2 /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/templates/single.php(47): Penci_AMP_Post_Template->load_parts(Array)
    #3 /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/includes/class-amp-post-template.php(431): include('/www/shorenewsn...')
    #4 /www/shorenewsnetwork_831/public/wp-content/plugins/penci-soledad-amp/includes/class-amp-post-template.php(138): Penci_AMP_Post_Template->verify_and_include('/www/shorenewsn...', 'single')
    #" while reading upstream, client: 172.56.70.165, server: www.shorenewsnetwork.com, request: "GET /2023/08/24/baseball-bat-wielding-skateboarder-charged-in-queens-attacks/amp/ HTTP/2.0", upstream: "fastcgi://unix:/var/run/php8.0-fpm-shorenewsnetwork.sock:", host: "www.shorenewsnetwork.com:17062"

  •   PenciDesign replied privately
  • Phil S. replied

    We are getting the following errors:


    2023/10/19 03:11:16 [error] 123776#123776: *5614535 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, bool given in /www/shorenewsnetwork_831/public/wp-includes/formatting.php:3501
    Stack trace:
    #0 /www/shorenewsnetwork_831/public/wp-includes/class-wp-hook.php(310): convert_smilies('<p><b><i>Baltim...')
    #1 /www/shorenewsnetwork_831/public/wp-includes/plugin.php(205): WP_Hook->apply_filters('<p><b><i>Baltim...', Array)
    #2 /www/shorenewsnetwork_831/public/wp-includes/formatting.php(3980): apply_filters('the_content', '<p><b><i>Baltim...')
    #3 /www/shorenewsnetwork_831/public/wp-includes/class-wp-hook.php(310): wp_trim_excerpt('<p><b><i>Baltim...', Object(WP_Post))
    #4 /www/shorenewsnetwork_831/public/wp-includes/plugin.php(205): WP_Hook->apply_filters('', Array)
    #5 /www/shorenewsnetwork_831/public/wp-includes/post-template.php(434): apply_filters('get_the_excerpt', '', Object(WP_Post))
    #6 /www/shorenewsnetwork_831/public/wp-content/themes/soledad/inc/json-schema-validar.php(236): get_the_ex" while reading response header from upstream, client: 54.226.150.123, server: www.shorenewsnetwork.com, request: "GET /2023/10/10/maryland-u-s-attorneys-office-partners-with-baltimore-orioles-to-elevate-campaign-to-end-gun-violence-to-new-heights-photos/ HTTP/2.0", upstream: "fastcgi://unix:/var/run/php8.0-fpm-shorenewsnetwork.sock:", host: "www.shorenewsnetwork.com:17062"

  •  2,610
    PenciDesign replied

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.


  •   Phil S. replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I can't be logged in because of the wrong password.

    Regards,
    PenciDesign.


  • Phil S. replied

    so sorry try now.

  •  2,610
    PenciDesign replied

    Hi,

    I've fixed this issue.

    Please clear your browser's cache and then recheck.

    Regards,
    PenciDesign.


  • Phil S. replied

    We are still getting the server error:


    2023/10/19 11:08:37 [error] 123776#123776: *5855317 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, bool given in /www/shorenewsnetwork_831/public/wp-includes/formatting.php:3501
    Stack trace:
    #0 /www/shorenewsnetwork_831/public/wp-includes/class-wp-hook.php(310): convert_smilies('<p><b><i>Baltim...')
    #1 /www/shorenewsnetwork_831/public/wp-includes/plugin.php(205): WP_Hook->apply_filters('<p><b><i>Baltim...', Array)
    #2 /www/shorenewsnetwork_831/public/wp-includes/formatting.php(3980): apply_filters('the_content', '<p><b><i>Baltim...')
    #3 /www/shorenewsnetwork_831/public/wp-includes/class-wp-hook.php(310): wp_trim_excerpt('<p><b><i>Baltim...', Object(WP_Post))
    #4 /www/shorenewsnetwork_831/public/wp-includes/plugin.php(205): WP_Hook->apply_filters('', Array)
    #5 /www/shorenewsnetwork_831/public/wp-includes/post-template.php(434): apply_filters('get_the_excerpt', '', Object(WP_Post))
    #6 /www/shorenewsnetwork_831/public/wp-content/themes/soledad/inc/json-schema-validar.php(236): get_the_ex" while reading response header from upstream, client: 54.234.146.144, server: www.shorenewsnetwork.com, request: "GET /2023/10/10/maryland-u-s-attorneys-office-partners-with-baltimore-orioles-to-elevate-campaign-to-end-gun-violence-to-new-heights-photos/ HTTP/2.0", upstream: "fastcgi://unix:/var/run/php8.0-fpm-shorenewsnetwork.sock:", host: "www.shorenewsnetwork.com:17062"


  • Phil S. replied

    Please ignore last,  it has been corrected. Had to clear cache on server