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  Public Ticket #3480889
Image isn't appear when share to Facebook
Closed

Comments

  •  1
    PkaSlaTv started the conversation
    September 19, 2023 at 5:10am

    hi penci design,

    today, i have an issue, when I shared a post into my Facebook page but the image isn't shown in the attached file.

    pls advice.

  •  2,985
    PenciDesign replied
    September 19, 2023 at 5:23am

    Hi,

    About this case, please read the document at this link: https://soledad.pencidesign.net/soledad-document/#social_sharing

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    September 19, 2023 at 5:33am

    hi penci design,

    I followed this instruction, it had worked well before this, it just didn't work in this morning.

    pls advice.

    best,

    pkasla

  •  2,985
    PenciDesign replied
    September 19, 2023 at 5:43am

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.


  •   PkaSlaTv replied privately
  •  2,985
    PenciDesign replied
    September 19, 2023 at 6:00am

    Hi,

    You've set the default share image on the homepage, so Facebook shows the logo image.

    Please follow the document at this link and re-config this image: https://yoast.com/help/custom-open-graph-tags/

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    September 19, 2023 at 6:02am

    hi penci design,

    thanks, however, I use Rank Math SEO, how can I configure it?

    best,

    pkasla

  •  2,985
    PenciDesign replied
    September 19, 2023 at 6:51am

    Hi,

    About the RankMath plugin, please follow the document at this link: https://rankmath.com/kb/open-graph-image-not-displaying/

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    September 19, 2023 at 6:54am

    hi penci design,

    I follow all these settings but it doesn't work. Please advice.

    best,

    pkasla

  •  2,985
    PenciDesign replied
    September 19, 2023 at 6:59am

    Hi,

    Which image do you want to show when sharing your site homepage URL on facebook?

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    September 19, 2023 at 7:04am

    Hi,

    I don't want to share specific images from a post into my Facebook page. I want to share any post from my website into my Facebook page; hence, the image will be shared based on its post we share. The image should be retrieve automatically depend on shared post.

    Best,

    PkaSla

  •  2,985
    PenciDesign replied
    September 19, 2023 at 7:07am

    Hi,

    Based on the report on this page: https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fwww.pkaslatv.com%2F2050-samdech-thipadei-h%2F

    Your featured image contains the error, so Facebook can't get it to show on the news feed.

    Regards,
    PenciDesign.


  •  1
    PkaSlaTv replied
    September 19, 2023 at 7:15am

    Hi,

    I have found all news and old posts (it can received images when its post shares) now can't be retrieved the images when we post.

    best,

    pkasla

  •  2,985
    PenciDesign replied
    September 19, 2023 at 7:51am

    Hi,

    Have you installed any image optimization plugins or enabled the hotlinking option on your server?

    Regards,
    PenciDesign

  •  3
    Vy replied
    September 19, 2023 at 10:04am

    I'm also experiencing a similar issue, everything was fine until I updated to Soledad Version 8.4.1.

    This new version consistently takes images from the posts as thumbnails when shared on Facebook, whereas in the previous version, it always used the featured image as the thumbnail.

    When checking on Facebook Debug, the "Image not defined" error message is displayed, but the link to the featured image can be accessed normally.

  •  2,985
    PenciDesign replied
    September 19, 2023 at 10:06am

    Hi @Vy,

    Please create a new private ticket with your site admin account. 

    Regards,
    PenciDesign

  •  3
    Vy replied
    September 19, 2023 at 10:18am

    Hey @PenciDesign,

    Unfortunately, my support for Soledad has expired, so I can't create a new ticket :(

    But I just want to report that I am also experiencing a similar issue with @PkaSlaTv. If there is a solution, please let me know.

    Thanks,

    Vy Tran

  •  2,985
    PenciDesign replied
    September 19, 2023 at 10:19am

    Hi,

    Please send the request to [email protected]

    Regards,
    PenciDesign

  •  3
    Vy replied
    September 19, 2023 at 10:56am

    It seems that this issue is coming from Facebook, not caused by the Soledad update.

    I've tried with some other websites and found they are also experiencing a similar problem, so perhaps we'll have to wait for Facebook to fix it.

  •  1
    PkaSlaTv replied
    September 19, 2023 at 11:59pm

    Hi,

    It works today on my websites when I shared a post to my Facebook page, it could retrieve images.

    Best,

    PkaSla

  •  2,985
    PenciDesign replied
    September 20, 2023 at 1:39am

    Hi,

    Yes. This is an issue of Facebook, not coming with the Soledad theme.

    Regards,
    PenciDesign.