I have sticky header enabled on my website and it hides while scrolling down and again shows-up when you scroll a little bit up.
Until yesterday the header worked very smoothly, like the animation of hiding the header while scrolling down and popping out while scrolling up was very smooth. But now I have no idea as to what has happened due to which animation of hiding and again showing while scrolling up is very rough and abrupt transition.
I tried looking in the customize header, and tested on the "Edit with Penci Header Builder", there it is working perfectly and smoothly but not on the front end of the website.
The header is working smoothly in the "Edit with Penci Header Builder" page but not on the main front end of the website
The header is working smoothly in the "Edit with Penci Header Builder" page but not on the main front end of the website.
Earlier the header used to have a very smooth transition and animation of hiding when scrolling down and showing up when scrolled up but now it is very rough and abrupt transition.
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
It’s been more than 12 hours waiting for your reply.
Is this what you call support for your users?
This is what we are paying for?
Please reply guys and try to be more efficient and fast in replying to the queries of the users.
Now coming to the issues, I tried checking on other browsers as well and on every single browser the same issue is showing. The header is not working properly.
Please help guys and reply as soon as possible.
Also check the same issue for the website - inlinedfitness.com
We always strive to respond to your ticket within 24 hours.
As for the delay in responding to this ticket, it's because I couldn't replicate the issue on my computer. I've checked your site on various browsers and PCs but have not identified any header-related issues. You can view the screen recording here: https://streamable.com/64uuha.
Hello,
I have sticky header enabled on my website and it hides while scrolling down and again shows-up when you scroll a little bit up.
Until yesterday the header worked very smoothly, like the animation of hiding the header while scrolling down and popping out while scrolling up was very smooth. But now I have no idea as to what has happened due to which animation of hiding and again showing while scrolling up is very rough and abrupt transition.
I tried looking in the customize header, and tested on the "Edit with Penci Header Builder", there it is working perfectly and smoothly but not on the front end of the website.
The header is working smoothly in the "Edit with Penci Header Builder" page but not on the main front end of the website
I have attached a video for your reference.
URL - https://backup.inlinedfitness.com/
Please help as it is really important for me to keep the header smoothly running.
Attached files: video1173633757.mp4
The header is working smoothly in the "Edit with Penci Header Builder" page but not on the main front end of the website.
Earlier the header used to have a very smooth transition and animation of hiding when scrolling down and showing up when scrolled up but now it is very rough and abrupt transition.
This is another video for the reference.
Please Help!
Attached files: video1171254911.mp4
Hi,
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
Regards,
PenciDesign.
Hi,
I've checked your site on my browser, the header transition working really smoothly and I've not found any issues.
Please try to check it again on other browsers or in the icognito mode: https://streamable.com/r0q3tn
Regards,
PenciDesign.
Hello,
I checked on bing browser but still the issue pertains. The header transition is not working properly on the bing browser as well.
Can you please check this issue on this website - https://inlinedfitness.com/
This website is also having same header transition issues.
hello???
It’s been more than 12 hours waiting for your reply.
Is this what you call support for your users?
This is what we are paying for?
Please reply guys and try to be more efficient and fast in replying to the queries of the users.
Now coming to the issues, I tried checking on other browsers as well and on every single browser the same issue is showing. The header is not working properly.
Please help guys and reply as soon as possible.
Also check the same issue for the website - inlinedfitness.com
Hi,
Regards,
PenciDesign.
hello,
Okay thanks
I’ll check on other devices.
Hello,
How can I change the transition speed or duration of header?
How can I edit the header file?
Hi,
Unfortunately, the current version of Soledad doesn't support customizing the transition speed.
Regards,
PenciDesign.