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  Public Ticket #3487440
Need to transfer licence
Closed

Comments

  •  1
    EbonyIris started the conversation
    September 28, 2023 at 2:25am

    I need to license on a new site as the old one is deleted before I could deactivate.

  •  2,610
    PenciDesign replied
    September 28, 2023 at 2:58am

    Hi,

    I have revoked this license. Please register it on the new domain.

    In the future, please go to the dashboard → Soledad → Theme License and click the 'Revoke License' button if you wish to transfer this code to another domain.

    Regards,
    PenciDesign.

  •  1
    EbonyIris replied
    September 28, 2023 at 9:27am

    Thank you for your support in this matter.

    -Ebony Iris Media

  • juliend replied
    October 3, 2023 at 12:24pm

    I'm in the same situation. Is there a solution?

    I have 2 licenses that I would like to reuse. My old sites have been totally deleted and I can't revoke the license.

  •   PenciDesign replied privately
  • Lorepalace replied
    October 14, 2023 at 9:23pm

    Hello,

    For a client, I need to please deactivate the license for the Soledad template on the https://bcnisnotcat.es website and activate it on https://www.viajaresvida.com/

    By mistake I had the template activated (unused) in bcnisnotcat.es and I deleted it directly. Then, when trying to activate the template on https://www.viajaresvida.com/ we get the following message: "This license key has been registered for the domain: https://bcnisnotcat.es please buy a new license."

    Maybe the problem is that I haven't revoked it before deleting it? Can you help me please?

    Thanks for your help

  •  2,610
    PenciDesign replied
    October 15, 2023 at 1:37am

    Hi @Lorepalace,

    Please create a new ticket a send me the license code that you've registered for these sites.

    Regards,
    PenciDesign.



  • kibarfeyzo replied
    October 31, 2023 at 2:44pm

    Hello
I was using my theme license on my website http://kemaltanca.blog. I deleted my website http://kemaltanca.blog. Now I want to use my license on my website https://www.sariyeranneleri.com/. Can you help me
  •  2,610
    PenciDesign replied
    November 1, 2023 at 1:09am

    Hi @kibarfeyzo,

    Please create a new private ticket with your license code.

    I'll check and then help you.

    Regards,
    PenciDesign.


  •  1
    jananigadu replied
    November 5, 2023 at 6:40am

    Hi Team,

    Sorry for getting into this thread. I am getting below error. Could you please fix it. crawlingbot.com is longer in use

    his license key has been registered for the domain: https://www.crawlingbot.com please buy a new license.

  •  2,610
    PenciDesign replied
    November 5, 2023 at 8:25am

    Hi @jananigadu,

    Please create a new private ticket with your license code.

    I'll check and then help you.

    Regards,

    PenciDesign.

  •  1
    jananigadu replied
    November 5, 2023 at 8:43am

    Please check my ticket #2746964