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  Public Ticket #3496703
Instagram widget
Closed

Comments

  • crnorthr started the conversation
    October 12, 2023 at 1:25am

    Hello! I am trying to add the Instagram widget to my homepage. It says that I need to get an Instagram Access Token. However, when I open the page, it says "Sorry, you are not allowed to access this page." Can you tell me what I'm doing wrong? Thanks!

  •  2,610
    PenciDesign replied
    October 12, 2023 at 1:36am

    Hi,

    Please send me the screenshot of this issue.

    Regards,
    PenciDesign.

  • crnorthr replied
    October 12, 2023 at 2:19am

    This is what I'm seeing. Thanks!

    Attached files:  Screenshot 2023-10-11 at 10.18.14 PM.png
      Screenshot 2023-10-11 at 10.18.32 PM.png

  •  2,610
    PenciDesign replied
    October 12, 2023 at 2:33am

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.



  •   crnorthr replied privately
  •  2,610
    PenciDesign replied
    October 12, 2023 at 3:28am

    Hi,

    Please send me the site URL.

    Regards,
    PenciDesign.


  •   crnorthr replied privately
  •  2,610
    PenciDesign replied
    October 12, 2023 at 4:24am

    Hi,

    I've checked your site, if you want to use the Soledad Instagram features, you need to deactivate the "Smash Balloon Instagram Feed" plugin.

    Regards,
    PenciDesign.


  • crnorthr replied
    October 12, 2023 at 4:38am

    It worked. Thank you!