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  Public Ticket #3497335
Non-functional
Closed

Comments

  • Flavio started the conversation
    October 12, 2023 at 7:46pm

    After the update, the site has a poor browsing experience.

    Page scrolling is stuck, elements are not visible, even after scrolling to the bottom of the page and coming back.

    The menu is having a terrible crashing operation.

    Furthermore I can't find where to edit the current menu.

    The home page was created with Elementor.

    We only have 5 posts no extra plugins.

    Please let us know and help resolve this issue.

  • Flavio replied
    October 12, 2023 at 7:56pm

    mobile video

    Attached files:  melissa5_1tWotU6a.mp4

  •  2,541
    PenciDesign replied
    October 13, 2023 at 1:05am

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.


  •   Flavio replied privately
  •  2,541
    PenciDesign replied
    October 13, 2023 at 3:01am

    Hi,

    Please go to Appearance → Customize → Speed Optimization → General & Lazyload → turn off all the lazyload options in this section.

    Regards,
    PenciDesign.


  • Flavio replied
    October 13, 2023 at 4:11am

    Hello

    It's deactivated. I practically tested all options related to speed optimization.

    It didn't solve it.
    Thanks

  •  2,541
    PenciDesign replied
    October 13, 2023 at 3:59pm

    Hi,

    I've checked your site again, and all the images show immediately without any delay.

    Please check again on the new browser or incognito mode.

    Regards,
    PenciDesign.