The package could not be installed. The theme is missing the style.css stylesheet.
we tried to install truw WP and true the dedicated server , but that file is missing.: The package could not be installed. The theme is missing the style.css stylesheet. I see similar tickets in the past for the same problem
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
You have stated on your demo, that your page is very fast, well that is not the fact. Take a look. What can be done to achieve your demo settings, what are they?
2. The header options don't show any options because you've not created any header layout. Please go to dashboard → Header Builder: create a new one and then select it.
What are the settings that you are showing on your deme that achieve a fast speed and great score with google? I need them to set up your theme same way since is not importing it
The package could not be installed. The theme is missing the style.css stylesheet.
we tried to install truw WP and true the dedicated server , but that file is missing.: The package could not be installed. The theme is missing the style.css stylesheet. I see similar tickets in the past for the same problem
Hi,
The problem is that you've uploaded the wrong file.
Please extract the file you've downloaded then upload the "soledad.zip" file.
For more information, please read the document at this link: https://soledad.pencidesign.net/soledad-document/#import-demo
Regards,
PenciDesign.
That is not the problem and is verified
Hi,
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
Regards,
PenciDesign.
Hi,
I can't log in because of the wrong account.
Regards,
PenciDesign.
Hi,
I've uploaded and activated the Soledad theme for your site.
Please clear your browser's cache and then recheck.
Regards,
PenciDesign.
Hi,
I've fixed this issue by deactivating all the plugins that come with another theme.
Regards,
PenciDesign.
I did that to earlier, but that did not fix the problem
Thank you
I got it working my self, few things were not instaled so I did
Tx again
What is the reason no matter what prebuild them I pick, to install one and the same?
Hi,
Please send me the full screenshot and take a note.
Regards,
PenciDesign.
Hi,
Which demo name you've selected to install?
Regards,
PenciDesign.
No matter what I select, is the same
You have stated on your demo, that your page is very fast, well that is not the fact. Take a look. What can be done to achieve your demo settings, what are they?
Are not working or changing to anything I select
They are not even available, most of them. There is nothing to select...
Hi,
1. I strongly recommend you should read Soledad theme document at this link: https://soledad.pencidesign.net/soledad-document/#start,
2. The header options don't show any options because you've not created any header layout. Please go to dashboard → Header Builder: create a new one and then select it.
Regards,
PenciDesign.
Also, your sidebar can not be set, no matter what we choose to set it to... This is a joke, I am deleting it . Give me a theme that is working
I am importing pre pre-made set up....not making it from scratch
Since your premade layout did not premade anything, I have to do it my selff .
What are the settings that you are showing on your deme that achieve a fast speed and great score with google? I need them to set up your theme same way since is not importing it
Hi,
About the pagespeed optimization, please read this document: https://soledad.pencidesign.net/soledad-document/#speed-optimization
Regards,
PenciDesign.
None of your premade templates works. Do I need to delete everything again and start again from the beginning?
??
Hi,
Do you mean you can't import the demo data? Please send me the name of the demo you want to import.
Regards,
PenciDesign.
No demo will import the side bar, none..
How many days do I need to wait for a simple answer to a simple question?
This is the worst ever support we are dealing with at this time ...
Hi,
Regards,
PenciDesign.
I am having the same issue. I've tried deactivating all my plug ins and it doesn't seem to help.
Attached files: Screen Shot 2023-11-09 at 1.52.03 PM.png
Hi,
The problem is that you've uploaded the wrong file. Please extract the downloaded file and then upload the soledad.zip file only.
Please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#import-demo
Regards,
PenciDesign.