Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3505501
I CAN T SEE CUSTUMIZE/WIDGET
Closed

Comments

  • netalberto started the conversation
    October 23, 2023 at 11:43am

    I CAN T SEE CUSTUMIZE/WIDGET, appear a white page..

  •  2,610
    PenciDesign replied
    October 23, 2023 at 11:48am

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.


  •   netalberto replied privately
  •   netalberto replied privately
  •  2,610
    PenciDesign replied
    October 23, 2023 at 11:56am

    Hi,

    I've checked your site, and all the features working correctly: https://ibb.co/qyFb5f4

    Regards,
    PenciDesign.


  • netalberto replied
    October 23, 2023 at 12:31pm

    no, the problem is custumize/widget.. i cannot change widget, look screen only white page

    Attached files:  Screenshot_20231023_142950_Chrome.jpg
      Screenshot_20231023_142941_Chrome.jpg

  •  2,610
    PenciDesign replied
    October 23, 2023 at 2:12pm

    Hi,

    You should check it on the desktop/pc. It maybe not working correctly on the mobile mode.

    Regards,
    PenciDesign.


  • netalberto replied
    October 23, 2023 at 3:57pm

    yes also in desktop pc i cannot se the widget apparence, what is the problem?

  •  2,610
    PenciDesign replied
    October 23, 2023 at 4:04pm

    Hi,

    This is not an error of the Soledad theme. Maybe something is wrong with the WP-JSON or another plugin conflicts with the new UI of WordPress,

    Please install the Classic Widget plugin for your site: https://wordpress.org/plugins/classic-widgets/. This plugin will revert the Widget setting to the old look.

    Regards,
    PenciDesign.

  • netalberto replied
    November 3, 2023 at 4:11pm

    this will change my widget on the site?

    I have another problem I cannot open customize/speed optimize  load for ever..

    Why?

  •  2,610
    PenciDesign replied
    November 3, 2023 at 4:17pm

    Hi,

    1. This doesn't affect the widget of your site,

    2. Please try to open the customizer panel on the new private/incognito mode. I've checked your site, all the customizer panel working correctly.

    Regards,
    PenciDesign.


  • netalberto replied
    November 3, 2023 at 4:27pm

    No isn t working, have you try inside submenu like minimize html  or general?

    And there is a problem with jetpack and advance ads.. lock screensjot

    Attached files:  Screenshot_20231103_172642_Chrome.jpg

  •  2,610
    PenciDesign replied
    November 3, 2023 at 4:36pm

    Hi,

    The problem is that the AdvancedAds plugin isn't compatible with the PHP version on your server.

    Please disable this plugin or downgrade the PHP version to 8.0 and then check again.

    Regards,
    PenciDesign.


  • netalberto replied
    November 3, 2023 at 4:44pm

    ok, but for customize/speed optimizer I cannot see inside minimize html etc inside submenu

  •  2,610
    PenciDesign replied
    November 3, 2023 at 4:48pm

    Hi,

    In this case, you can try modifying site settings via the theme option panel at the dashboard → Soledad → Speed Optimization.

    Regards,
    PenciDesign.