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  Public Ticket #3508045
Zone Regions for Shipping missing
Closed

Comments

  •  11
    LillaGreen started the conversation
    October 26, 2023 at 7:32am

    Hi,

    I am trying to create my Zone Regions for Shipping but some countries are missing like France, Croatia, Portugal, Slovakia - how can I edit and add them?! Thank you

    8026887898.png


  •  2,610
    PenciDesign replied
    October 26, 2023 at 9:27am

    Hi,

    Please follow the document at this link to understand how to config it: https://woocommerce.com/document/setting-up-shipping-zones/

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied
    October 26, 2023 at 10:21am

    I think you didn't understand me correct - I know how to create zone, but there are missing countries in the Zone regions - I sent you also a screenshot in the ticket. In my case France, Croatia, Portugal, Slovakia are missing in the Regions and I cannot add them to my zone. How to solve that issue?

  •  2,610
    PenciDesign replied
    October 26, 2023 at 11:12am

    Hi,

    All the WooCommerce shipping settings were managed by the WooCommerce plugin, the Soledad theme can't modify it.

    You should contact the WooCommerce supporter at this link: https://woocommerce.com/contact-us/

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied
    October 26, 2023 at 5:41pm

    On the woocommerce site it sais that if there is a missing zone/country, it is most probably due to the theme... you don't have any idea how to solve this? Thank you in advance

  •  2,610
    PenciDesign replied
    October 26, 2023 at 5:53pm

    Hi,

    Soledad theme doesn't modify any features related to the shipping country, you should check it again in all the plugins you've installed.

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied
    October 27, 2023 at 5:02am

    At least you could give me a tip on that - where to search, what to to try ... , but these type of answers have become normal for the support of Soledad ...:/

  •  2,610
    PenciDesign replied
    October 27, 2023 at 1:41pm

    Hi,

    Here is a screenshot on my testing site, it working properly without any issue: https://imgur.com/a/RfYSO9P

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied
    October 27, 2023 at 1:53pm

    I got help from the support. Is solved now, Thank you