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  Public Ticket #3514030
Ajax Product Tab element is not working properly
Closed

Comments

  •  11
    LillaGreen started the conversation

    Hi, 

    Ajax Product Tab with Elementor is not working properly - whether with pagination nor with infinity scroll.

    I use it for my shop page, as the default page is unable to sort to products in categories properly.

    When I set Ajax Product Tab with pagination when going to the next page, is not shown from the top although this one is turned on: Appearance → Customize → WooCommerce → Shop Settings: turn on the "Scroll to top after AJAX" option.

    When I set the Ajax Product Tab with infinity load - the Shop site opens super slow ( I mean, over 30 seconds), and then the whole website stops working fast.

    I guess, there is an issue with this element and I hope you can help me out with it. I can give you the login info so that you can check it further.

    Thank you

  •  2,610
    PenciDesign replied

    Hi,

    Please send me the page URL that you've inserted this element.

    Regards,
    PenciDesign.


  •   LillaGreen replied privately
  •  2,610
    PenciDesign replied

    Hi,

    It's strange because we've never encountered any issues related to server loading when using this element.

    Please wait for our team to double-check it on the testing site, and we'll provide an update soon.

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied

    ok, I wait

  •  11
    LillaGreen replied

    You gave me an answer to that on one other ticket. Thank you