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  Public Ticket #3514198
"My account page" is not working
Closed

Comments

  •  11
    LillaGreen started the conversation

    hi, My account page is not working - I cannot even open it  https://lillagreen.com/my-account ...

    The settings for the user account are not 100% optimal.  I need login for my customers so I created my account page with woocommerce (I need user profile login, only for woocommerce):

    Can you please explain what I can change in these customize settings?

    1249483400.png

    Can you please help me with that??

    I don't understand the setting in Customize for User profile at all... It should come automatically from the Woocommerce shortcode?!?! Are these settings on customize only for the Popup or for the page?

    This is the general setting:

    1319311698.png
  •  2,610
    PenciDesign replied

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.


  •   LillaGreen replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Please set the account you sent as an administrator.

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied

    ok, I changed to administrator

  •  2,610
    PenciDesign replied

    Hi,

    I've configured your site, and now the account pages working properly: https://lillagreen.com/account/edit-account/

    Please clear your browser's cache and then recheck.

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied

    This is not true - try to open  https://lillagreen.com/my-account/  PAGE when typing it in the browser or via MENU without being logged in Wordpress. It doesn't work.

    the link you gave me https://lillagreen.com/account/edit-account/ is NOT my account PAGE link

  •  2,610
    PenciDesign replied

    Hi,

    If you want to use your account link you need to turn on the "Disable Default User Profile Pages" option. The link I sent is the default features of the Soledad theme.

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied

    It would be nice if you tell me where is this option?

  •  2,610
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → General → User Profile → turn on the "Disable Default User Profile Pages" option.

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied

    Unfortunately, even after that, the link of my Account page https://lillagreen.com/my-account/ is still not working

    5820925545.png


  •  2,610
    PenciDesign replied

    Hi,

    The problem is that you've disabled the My Account page on the Booster plugin.

    7EvlGkZ.png

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied

    Is enabled, but the link of my Account page https://lillagreen.com/my-account/ is still not working


    1615830102.png
  •  2,610
    PenciDesign replied

    Hi,

    You've also config the redirect URL for the my account page to the new URL, so it doesn't work:

    HW6yIyU.png

    Please ensure that you fully understand all the settings before making any changes to third-party plugins.

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied

    Thank you for that - it finally works after deleting it!!!.. I didn't even know this setting existed... so I don't know how this is even possible. Does this happen somehow automatically?? I

  •  2,610
    PenciDesign replied

    Hi,

    No. All the settings do not apply automatically.

    Regards,
    PenciDesign.


  •  11
    LillaGreen replied

    Well, I'm the only person who works on that Website... and I know for sure, I haven't created redirects via YOAST. Anyway, thank you for the help.