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  Public Ticket #3517206
Disabling infinite scroll
Closed

Comments

  •  1
    Emily Tallman started the conversation

    I disable infinite scroll for the homepage over and over and it keeps turning back on. How can I disable it permanently?

  •  2,610
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → Homepage → General → turn off the "Enable Infinite Scroll on Homepage" and "Enable Load More Button on Homepage" options.

    Regards,
    PenciDesign.


  •  1
    Emily Tallman replied

    Thanks, yes, this is exactly where I disable it and within 24 hours it's enabled again and I have to manually disable it again. It seems to be some glitch in the theme. What is the solution?

  •  2,610
    PenciDesign replied

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.


  •   Emily Tallman replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've disabled these features by going to Appearance → Customize → Homepage → General.

    Regards,
    PenciDesign.


  •  1
    Emily Tallman replied

    Yes, I do the same thing over and over. But check back in 24 hours and it will be enabled again!

  •  2,610
    PenciDesign replied

    Hi,

    Maybe this is a cache problem, the pagination on your site now is page number.

    Regards,
    PenciDesign.


  •  1
    Emily Tallman replied

    Ok, so how do you recommend I resolve the issue?

  •  2,610
    PenciDesign replied

    Hi,

    You should clear all the server cache, and WordPress cache and then check again.

    I've checked your site on my browser, not it working properly without any issue.

    Regards,
    PenciDesign.


  •  1
    Emily Tallman replied

    So far, the infinite scroll hasn't enabled itself again. But I'll let you know if it happens again. Thanks.