Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3523878
Site get stuck when login
Closed

Comments

  •  1
    lake_house started the conversation

    I recently purchased the Soledad theme from you. Overall, I am pleased with the theme's features and design; however, I have been experiencing some performance issues that I would like to address with you.

    1. Slowness and Site Freezing during Login: I have noticed that the site tends to be slow and sometimes gets stuck when logging in. This issue is impacting the user experience, and I would appreciate any insights or guidance you could provide to improve the performance during the login process.
    2. Slow Site Performance When Creating a Post and Uploading Images: Another concern is the slowdown when creating a new post and uploading images. The site becomes notably sluggish during these activities, and it is affecting the efficiency of content creation. I would like to understand if there are any optimizations or recommendations you can suggest to enhance the performance in these scenarios.

    I understand that various factors can contribute to performance issues, and I am keen to work collaboratively to address and resolve these concerns. If there are specific settings, updates, or best practices that I should follow to optimize the theme's performance, please let me know. Additionally, if there are any updates or patches in the pipeline that might address these issues, I would appreciate being informed about them.

  •  3,036
    PenciDesign replied

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.